Fashion Advisor Assistant

Overview

Chanel is a privately owned French maison renowned for its couture heritage, craftsmanship, and uncompromising standards of luxury. As an employer, Chanel emphasizes product excellence, discreet client service and immersive in-house training, offering career paths within boutiques and broader retail, merchandising and client relations functions.

Role & Responsibilities

• Support boutique client advisors by preparing for and attending client appointments, including styling, product presentation and personalized service.
• Deliver discreet, high-touch customer service aligned with brand standards, managing enquiries and follow‑up communications with professionalism.
• Operate point-of-sale systems to process sales transactions, exchanges and returns, ensuring accuracy and confidentiality of client data.
• Maintain boutique visual merchandising and floor standards: replenish stock, prepare displays, and ensure garments and accessories are presentation-ready.
• Assist with inventory control: receive shipments, perform quality checks, tag merchandise and coordinate stock transfers with the back room.
• Contribute to clienteling activities: update client records, record preferences and assist in executing invitations and after-sales follow-up.
• Support loss-prevention and cash-handling procedures, adhering to internal policies and audit requirements.
• Coordinate gift wrapping, order packaging and luxury presentation to exceed client expectations.
• Collaborate with store management on daily merchandising tasks, events and promotional activities.
• Uphold brand guidelines for grooming, behaviour and confidentiality at all times.

Qualifications

• Professional poise and impeccable personal presentation consistent with a luxury maison.
• Strong interpersonal skills with an aptitude for building and maintaining client relationships.
• Proven reliability, discretion and ability to handle confidential client information.
• Numerical accuracy and experience with cash handling or transaction reconciliation.
• Ability to work retail hours, including evenings and weekends, and adapt to a boutique environment.
• Fluency in Korean is advantageous; additional languages are a plus (not required unless stated in the official posting).

Skills

Experience

Typically 1–2 years of client-facing retail or hospitality experience, preferably within luxury or premium fashion. Previous boutique or sales support experience is highly valued.

Education

High school diploma or equivalent; vocational training in fashion, retail or hospitality preferred.

Culture

Chanel cultivates a culture of craftsmanship, refinement and discretion; staff are expected to embody the maison’s aesthetic and service ethos. Teams operate in tightly coordinated boutique environments where attention to detail, mentorship and internal training support professional development.