Fashion Advisor Assistant

Overview

Chanel is an iconic French maison renowned for haute couture, ready-to-wear, accessories, fragrance and beauty. Privately owned and guided by a strong heritage of craftsmanship and creativity, the brand places an emphasis on discretion, excellence and the preservation of artisanal savoir-faire across its global boutiques.

Role & Responsibilities

• Support senior fashion advisors in delivering a bespoke client experience, including welcoming clients, preparing and running appointments, and managing follow-up communications.
• Assist with daily boutique operations: merchandise presentation, replenishment, inventory and stockroom organisation, and visual standards maintenance.
• Execute point-of-sale transactions, process returns and exchanges, and ensure accurate record-keeping for sales and client files.
• Contribute to clienteling activities: maintain client profiles, schedule appointments, coordinate gifting or sample requests, and support invitation lists for events.
• Perform administrative tasks such as preparing receipts, handling phone and email enquiries, and liaising with back-office teams to resolve client or product issues.

Qualifications

• Fluency in Turkish (TR) — spoken and written; additional languages an asset.
• Proven customer-service orientation with polished interpersonal skills and a high level of discretion.
• Ability to work flexible retail hours, including evenings and weekends, and to operate in a high-pressure, results-driven environment.
• Professional presentation and knowledge of luxury retail standards.
• Basic numeracy and comfort with sales transactions and merchandising procedures.

Skills

Experience

Ideally 1–2 years of experience in retail, preferably within a luxury or premium boutique environment; experience supporting sales teams and handling client appointments is valued.

Education

Secondary education (high school diploma) or equivalent; vocational training in retail, fashion or hospitality is advantageous.

Culture

Chanel cultivates a culture of refinement, creativity and meticulous attention to detail. The workplace prioritises professional development within a discreet, client-focused environment where heritage craftsmanship and contemporary retail excellence coexist.