eRetail Specialist — Fragrance & Beauty

Overview

Chanel is a privately held, globally recognised luxury fashion and beauty house renowned for its couture, fragrance and cosmetics. As an employer, Chanel emphasises craftsmanship, creative excellence and meticulous attention to brand heritage while operating an international organisation that blends artisanal savoir‑faire with modern retail and digital operations.

Role & Responsibilities

• Own online merchandising and assortment strategy for Fragrance & Beauty across Chanel’s e‑retail touchpoints, ensuring brand consistency and commercial performance.
• Plan and execute product launches, hero placements and promotional calendars in coordination with marketing, commercial and supply teams.
• Manage on‑site content and visual standards with the CMS, working closely with creative and UX to optimise product pages, banners and imagery.
• Monitor daily sales, inventory and replenishment for the category; translate performance data into actionable merchandising decisions.
• Define and track KPIs (conversion, AOV, sell‑through, traffic) and produce recurring performance reports and post‑launch analyses.
• Collaborate with digital marketing, CRM and social teams to align paid, owned and earned activities with e‑commerce merchandising.
• Liaise with wholesale and retail merchandising to maintain pricing integrity, assortment coherence and launch cadence across channels.
• Ensure compliance with legal, regulatory and brand guidelines for product copy, claims and online assets.

Qualifications

• Bachelor’s degree in Marketing, Business, E‑commerce or a related discipline preferred.
• Proven experience in e‑commerce merchandising or digital retail—ideally 3+ years in beauty/fragrance or prestige consumer goods.
• Strong analytical aptitude with demonstrated ability to use sales and web analytics to drive commercial decisions.
• Excellent cross‑functional stakeholder management and project coordination skills.
• High standards for visual merchandising, copy accuracy and brand presentation; meticulous attention to detail.

Skills

Experience

Minimum 3 years of hands‑on experience in e‑commerce or digital merchandising, preferably within the prestige beauty, fragrance or luxury retail sector. Demonstrated track record of managing online launches and improving commercial results through data‑driven merchandising.

Education

Bachelor’s degree in Marketing, Business, E‑commerce, or related field preferred.

Culture

Chanel fosters a culture of creative excellence, discretion and exacting standards, balancing heritage craftsmanship with contemporary retail innovation. The workplace values collaboration across design, commercial and digital teams and cultivates deep product knowledge and professional refinement.