Digital IT Manager
Chanel — Digital IT Manager in Seoul. Lead digital infrastructure, e‑commerce systems and cross‑functional IT delivery for Chanel Korea.
Overview
Chanel is an independent, family‑owned global luxury house renowned for haute couture, ready‑to‑wear, leather goods, accessories, cosmetics and fragrances. As an employer, Chanel combines a heritage commitment to craftsmanship and aesthetic excellence with a global, matrixed organisation that invests in digital innovation to support boutique, retail and direct‑to‑consumer operations worldwide.
Role & Responsibilities
- Lead end‑to‑end delivery and ongoing operation of digital IT systems for Korea: e‑commerce, mobile, CMS and customer‑facing integrations.
- Define and execute IT strategy for digital platforms in close coordination with global IT, regional business leads and commercial teams.
- Manage a cross‑functional local IT team and external vendors, including recruitment, performance management and capacity planning.
- Own platform stability, performance monitoring, incident management and SLA adherence for digital services.
- Drive projects for platform upgrades, integrations (ERP, CRM, payment gateways) and feature releases using agile delivery practices.
- Ensure security, compliance and data governance for digital systems in partnership with global information security teams.
- Control digital IT budgets, vendor contracts and procurement for regional initiatives.
- Translate business requirements into technical specifications and prioritize roadmap based on ROI and operational risk.
Qualifications
- Bachelor’s degree in Computer Science, Information Systems or related field; advanced degree preferred.
- Minimum 5 years’ relevant IT experience with at least 2–3 years in a managerial or technical lead capacity.
- Proven experience delivering and operating e‑commerce or large consumer digital platforms.
- Strong vendor management experience with third‑party platform and systems integrators.
- Familiarity with information security and data privacy requirements applicable in South Korea.
Skills
Experience
At least 5 years in IT roles supporting consumer digital platforms, with demonstrable experience leading projects, managing vendors and supervising small technical teams; prior exposure to e‑commerce platform migrations or large integrations is preferred.
Education
Bachelor’s degree in Computer Science, Information Systems, Engineering or a related discipline; Master’s degree or relevant professional certifications (PMP, ITIL) preferred.
Culture
Chanel cultivates a discreet, performance‑driven culture that values creativity, precision and long‑term brand stewardship. The workplace blends high standards of craftsmanship with cross‑disciplinary collaboration and an international outlook, offering opportunities to work on premium digital initiatives that support flagship retail and direct channels.