Deputy Head of Boutique, Fashion

Overview

Chanel is an independent French luxury house renowned for haute couture, ready-to-wear, accessories, fragrance and fine jewelry. The brand is recognised globally for its heritage, artisanal craftsmanship and exacting standards of client service, and it maintains a rigorous approach to retail excellence and boutique presentation.

Role & Responsibilities

• Support the Head of Boutique in reaching and exceeding sales targets through proactive client acquisition, retention and personalised clienteling.
• Lead, coach and motivate boutique sales teams to deliver exemplary luxury service and to meet individual and store KPIs.
• Implement and maintain Chanel visual merchandising, presentation and product launch standards within the boutique.
• Manage day-to-day store operations including stock control, inventory reconciliation, replenishment and logistics coordination.
• Prepare and analyse sales reports, performance metrics and local market intelligence to inform commercial decisions.
• Oversee boutique administrative tasks such as staff scheduling, payroll inputs, compliance with company policies and loss-prevention procedures.
• Act as on-site brand ambassador, resolving client escalations with discretion and ensuring a seamless luxury experience.

Qualifications

• Proven experience in luxury retail, with a minimum of 3–5 years in client-facing roles and at least 1–2 years in a supervisory or assistant-management capacity.
• Demonstrable track record of achieving sales targets and developing high-value client relationships.
• Strong leadership skills with experience in coaching, performance management and team development.
• Excellent organisational skills, numeracy and ability to analyse sales data to drive decisions.
• Right to work in Macau and willingness to work flexible hours including weekends and public holidays.

Skills

Experience

Typically 3–5 years in luxury retail sales with progressive responsibility; prior exposure to boutique operations and team supervision is required. Experience within a global luxury maison or premium fashion brand is strongly preferred.

Education

Secondary education required; bachelor’s degree in business, fashion, retail management or a related field preferred.

Culture

Chanel cultivates a culture of craftsmanship, discretion and excellence; teams are expected to uphold meticulous standards of presentation and client service while embracing the brand’s heritage. The workplace emphasises professional development, mentoring and high-touch client engagement in a refined retail environment.