Customer Relations Intern — Fragrance & Beauty / Fashion Europe

Overview

Chanel is an independent French maison renowned for haute couture, ready-to-wear, accessories, fragrance and beauty. As an employer, the brand is recognised for exacting standards, a strong artisanal heritage, and an international, design-led culture that values discretion, creativity and product excellence.

Role & Responsibilities

• Support the Europe Customer Relations team in managing incoming enquiries across email, telephone and social channels, ensuring timely, brand-aligned responses.
• Maintain and update CRM records and case histories; log escalations and follow up on resolution progress with boutiques, distribution and central functions.
• Coordinate operational tasks for launches and commercial initiatives (sample tracking, client communications, staging of events) in close collaboration with regional teams.
• Prepare regular performance and trend reports (enquiries, complaints, satisfaction indicators) for the Customer Relations manager and commercial stakeholders.
• Draft and adapt client communications and standard replies in French and English, ensuring compliance with brand tone and regulatory requirements.

Qualifications

• Currently enrolled in a Bachelor’s or Master’s programme in Business, Marketing, Communications, Luxury Management or equivalent.
• Fluent written and spoken French and English; additional European languages advantageous.
• Excellent verbal and written communication skills with meticulous attention to detail.
• Strong organisational skills, capacity to prioritise competing requests and handle confidential information with discretion.
• Interest in luxury beauty, fragrance and fashion, and an understanding of omnichannel client expectations.

Skills

Experience

Internship-level role: no extensive prior professional experience required. Previous customer service, retail or luxury brand exposure is an advantage; internships or project work in CRM, client relations or marketing are valued.

Education

Enrolled in a Bachelor's or Master's programme in Business, Marketing, Communications, Luxury Management or a related discipline.

Culture

Chanel cultivates an environment that blends heritage craftsmanship with contemporary creativity. Teams operate with high standards of professionalism and discretion, within an international, collaborative workplace that celebrates design, quality and client excellence.