Customer Experience Project Assistant (Apprenticeship)

Overview

Chanel is an iconic French haute couture and luxury goods house renowned for its fashion, leather goods, accessories and beauty lines. An independent, privately held maison, Chanel combines artisanal savoir‑faire with global retail and digital operations and cultivates a discreet, high‑standards work environment focused on creativity and heritage.

Role & Responsibilities

• Support the Chef de Projet in defining and operating customer experience (CX) and client journey initiatives within the fashion division.
• Map omnichannel client journeys and identify opportunities to streamline touchpoints between boutiques, e‑commerce, CRM and marketing.
• Coordinate cross‑functional stakeholders (retail operations, CRM, digital, merchandising, marketing and service teams) to drive project timelines and deliverables.
• Prepare clear, data‑driven presentations, workshop materials and status reports for senior stakeholders.
• Conduct qualitative and quantitative analyses to track KPIs, measure project impact and inform recommendations.
• Design and facilitate workshops, interviews and user testing sessions to capture customer insights and prototype solutions.
• Support pilots and roll‑outs of new CX initiatives, ensuring operational readiness at store and digital touchpoints.
• Maintain project documentation, roadmaps and follow‑up actions to ensure timely execution.

Qualifications

• Currently enrolled in a Bachelor’s or Master’s programme in Business, Marketing, Luxury Management, Service Design, Human‑Centered Design or a related discipline (alternance/apprenticeship eligible).
• Strong interest in luxury fashion, client experience and omnichannel retail.
• Excellent organisational skills and the ability to manage multiple stakeholders and parallel workstreams.
• Analytical mindset with experience in basic data analysis and KPI tracking.
• Excellent written and verbal communication; ability to produce polished presentations for senior audiences.
• Proactive, curious and collaborative approach; comfortable working in a matrix environment.

Skills

Experience

Previous internship experience (6–18 months) in customer experience, retail operations, marketing or a consultancy environment is preferred. Experience running workshops or supporting cross‑functional projects is an advantage.

Education

Enrollment in a Bachelor's or Master's degree programme relevant to business, marketing, luxury management, service design or customer experience (alternance/apprenticeship track).

Culture

Chanel’s workplace culture emphasises craftsmanship, discretion and creativity, balanced with rigorous project execution and attention to detail. Cross‑disciplinary collaboration is encouraged, with teams driven by aesthetic excellence, client centricity and long‑term brand stewardship.