Customer Care Associate

Location SeoulSeoulSouth Korea
Type Other
Seniority Entry-Level
Posted Mar 16, 2026
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Chanel is hiring a Customer Care Associate in Seoul — client‑facing role managing inquiries, after‑sales service and CRM-driven client relationships.

Overview

Chanel is an independent, family-owned French luxury house renowned for haute couture, ready-to-wear, accessories, fragrance and beauty. The brand is globally recognised for its craftsmanship, timeless design and stringent quality standards, and operates a network of boutiques and client services worldwide.

Role & Responsibilities

  • Deliver exceptional client service across channels (telephone, email and digital messaging), responding promptly and courteously to inquiries and requests.
  • Manage after‑sales processes including order follow-up, returns, repairs and exchanges, coordinating with boutiques, ateliers and technical teams to ensure timely resolution.
  • Maintain and update client records in the CRM, log interactions, track cases and ensure SLA adherence.
  • Diagnose and resolve client complaints with sensitivity and discretion; escalate complex or high‑value cases to appropriate internal stakeholders.
  • Provide expert product knowledge and advise clients on collections, availability and bespoke services to protect brand reputation and drive client retention.
  • Collaborate with retail and marketing teams to support clienteling activities, VIP outreach and post‑purchase engagement initiatives.

Qualifications

  • Excellent verbal and written communication skills with a client‑centric disposition.
  • Professional demeanour, high emotional intelligence and proven aptitude for de‑escalation and problem resolution.
  • Strong organisational skills with meticulous attention to detail and the capacity to manage multiple concurrent cases.
  • Fluency in Korean; professional working proficiency in English preferred.
  • Flexibility to work retail hours, including evenings and weekends, as required by boutique and service operations.

Skills

Client relationship management Multi‑channel customer service Case management and escalation CRM usage and data entry Conflict resolution Product knowledge of luxury apparel, leather goods, and beauty

Experience

Typically 1–3 years of customer service or client relations experience, preferably within luxury retail, premium hospitality or high‑end services where discretion and personalised service are essential.

Education

High school diploma required; tertiary education in business, hospitality, communications or languages preferred.

Culture

Chanel fosters a culture of craftsmanship, discretion and unwavering quality. The workplace values refined client service, professional development and collaboration across retail, ateliers and corporate teams to preserve the brand’s heritage and elevate customer experience.