CRM Project Assistant (Intern) — Fragrances & Beauty

Location Neuilly-sur-SeineÎle-de-FranceFrance
Type Internship
Seniority Intern
Posted Mar 16, 2026
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Chanel — Neuilly‑sur‑Seine: CRM Project Assistant (Intern) — Fragrances & Beauty. Summer 2026 internship supporting CRM campaign execution and reporting.

Overview

Chanel is an independent, privately held luxury house renowned for couture, ready-to-wear, accessories, fragrances and beauty. As an employer, Chanel emphasizes artisanal craft, meticulous attention to brand heritage and global luxury experience, offering an international, multidisciplinary environment across marketing, retail and product teams.

Role & Responsibilities

  • Support the CRM project management lifecycle for the Fragrances & Beauty division: planning, tracking and coordination of campaigns and activations.
  • Assist in the preparation and validation of campaign briefs, timelines and creative/content deliverables with internal teams and external agencies.
  • Coordinate cross‑functional stakeholders (marketing, e‑commerce, retail, legal, data teams) to ensure timely campaign execution.
  • Contribute to segmentation, targeting and campaign setup processes, and participate in QA of email/SMS/content before deployment.
  • Compile campaign performance reports and basic KPI analyses to inform optimisations and post‑mortem reviews.
  • Maintain and update the CRM calendar, asset trackers and project documentation to ensure transparency and traceability.
  • Support A/B test implementation and monitor results under guidance, flagging actionable insights.
  • Ensure adherence to data privacy and consent requirements within CRM activities (e.g., documentation, checks).

Qualifications

  • Currently enrolled in a Bachelor's or Master's program in Marketing, Business, Communications, Digital or a related discipline.
  • Strong organisational skills with the ability to manage multiple tasks and tight deadlines.
  • High attention to detail and a methodical approach to QA and documentation.
  • Proactive mindset with the capacity to work autonomously and within cross‑functional teams.
  • Analytical aptitude with comfort handling campaign metrics and basic reporting.
  • Professional written and verbal communication skills; polished presentation and stakeholder‑management abilities.

Skills

CRM campaign coordination Campaign planning and project scheduling Segmentation and targeting principles Campaign performance reporting and KPI tracking A/B testing fundamentals Content QA and deployment checks Stakeholder management Familiarity with data privacy fundamentals (e.g., consent handling, documentation)

Experience

Internship-level role: no specific prior experience required. Previous internships or work experience in CRM, digital marketing, luxury beauty or retail are considered an advantage.

Education

Enrolled in a Bachelor's or Master's degree in Marketing, Business, Communications, Digital or equivalent.

Culture

Chanel values craftsmanship, discretion and creative excellence; teams operate with high standards and a collaborative, cross‑disciplinary mindset. The workplace blends heritage brand stewardship with contemporary marketing practices and international perspectives.