CRM Campaign Assistant

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Location ParisFrance
Type Full-time
Seniority Intern
Posted Jan 1, 2026

Chanel seeks a CRM Campaign Assistant in Paris to support the Customer Engagement Ops team. Ideal for marketing students interested in luxury fashion.

Overview

Chanel, a privately-owned global leader in luxury goods, was founded by Gabrielle Chanel in the early 20th century. Renowned for its high-end creations, Chanel offers an extensive range of products including ready-to-wear, leather goods, accessories, eyewear, fragrances, cosmetics, skincare, fine jewelry, and watches. The brand is celebrated for its Haute Couture collections showcased biannually in Paris and its acquisition of numerous specialized artisans under the 'Métiers d’Art' umbrella. Committed to excellence and ultimate luxury, Chanel prioritizes exceptional craftsmanship. The brand places creation at the core of its values, promoting culture, art, creativity, and expertise worldwide while significantly investing in human resources, research and development, and innovation.

Role & Responsibilities

  • Collaborate closely with multi-disciplinary teams including Marketing, Activation, and Production to ensure seamless campaign execution.
  • Participate in weekly activity follow-up meetings and provide updates on ongoing and upcoming tasks.
  • Assist in planning and managing the CRM campaign calendar across three divisions: Parfums & Beauté, Horlogerie & Joaillerie, and Mode.
  • Contribute to campaign production planning and update campaign management tools.
  • Draft briefs and collaborate with Activation Consultants to implement CRM campaigns with dedicated targeting.
  • Work with production partners for HTML integration, ensuring optimal email display across devices and mailboxes.
  • Conduct tests and quality assurance checks to verify content, links, and dynamic elements.
  • Follow the BAT (Bon à Tirer) process to secure final approval before campaign launch.
  • Ensure smooth execution of the campaign sending process.

Qualifications

  • Currently pursuing studies in Marketing, Digital Communication, Business, or a related field with an interest in the luxury sector.
  • Fluency in English.

Skills

Excellent communication and interpersonal skills. Creative problem-solving abilities. Proficiency in Microsoft Office tools. Basic knowledge of email marketing principles and customer segmentation. Familiarity with HTML/CSS for email formatting is a plus.

Experience

No prior professional experience required, but a strong interest in Marketing and CRM is essential.

Education

Currently enrolled in a relevant academic program.

Benefits

Chanel fosters an inclusive culture that encourages personal growth and collective progress, valuing the unique perspectives and potential each individual brings to the team.

Culture

Chanel is dedicated to nurturing a diverse and inclusive workplace that enhances team effectiveness through the unique contributions of each member. The company values creativity, innovation, and the pursuit of excellence, providing a stimulating international environment for personal and professional development.