Counter Manager

Overview

Chanel is an independent French maison renowned for haute couture, ready-to-wear, leather goods, fragrance and beauty, watches and fine jewelry. The brand is synonymous with refined craftsmanship, creative leadership and meticulous client service. As an employer, Chanel cultivates an exacting luxury retail environment that emphasizes product knowledge, elevated client experience and professional development for sales and management talent.

Role & Responsibilities

• Lead and motivate a counter team to achieve and exceed sales KPIs while maintaining exemplary customer service and clienteling standards.
• Develop and implement daily floor operations: staff rostering, product replenishment, stock management and loss prevention procedures.
• Drive client acquisition and retention through proactive outreach, personalized consultations, and management of the client database.
• Ensure visual merchandising, display standards and presentation conform to Chanel brand directives and seasonal initiatives.
• Coach and develop team members through on‑the‑job training, performance reviews and targeted development plans.
• Manage inventory cycles, receiving and transfers; liaise with district management and corporate logistics to reconcile stock and orders.
• Execute product launches, promotional activity and in‑store events in collaboration with regional marketing and wholesale partners.
• Prepare and deliver regular sales reports, forecasts and insights to senior management; act on performance data to optimize results.

Qualifications

• Proven management experience in luxury beauty or prestige retail, ideally within a department store or boutique environment.
• Track record of meeting or exceeding sales targets and managing sales KPIs.
• Strong clienteling and relationship‑building capabilities with a customer‑centric approach.
• Excellent leadership and people‑development skills, including coaching, scheduling and performance management.
• Solid organizational skills with experience in inventory control, merchandising and basic financial reporting.
• Legal eligibility to work in Canada.

Skills

Experience

Typically requires 3–5 years of progressive retail experience in luxury beauty or prestige brands, including at least 1–2 years in a supervisory or managerial capacity overseeing a counter or small store team.

Education

High school diploma required; post‑secondary education in business, retail management, cosmetology or a related field is preferred.

Culture

Chanel fosters a culture of refinement, discretion and craftsmanship, where rigorous brand standards and exceptional client service are paramount. The workplace values professional development, deep product expertise and collaborative teamwork within a high‑touch luxury retail setting.