Counter Manager
Chanel is hiring a Counter Manager in Ottawa — lead sales, clienteling and team performance at a Chanel counter.
Overview
Chanel is an iconic French maison renowned for haute couture, ready-to-wear, accessories and beauty. As an independent luxury house, Chanel emphasizes artisanal craftsmanship, timeless design and an uncompromising client experience. The brand attracts professionals who combine commercial rigour with a deep appreciation for heritage and creative excellence.
Role & Responsibilities
- Lead day-to-day operations of the Chanel counter within a department store or boutique environment, ensuring brand standards and visual merchandising guidelines are rigorously maintained.
- Drive sales performance through proactive clienteling, personalised consultations and targeted selling initiatives to achieve KPIs and revenue targets.
- Recruit, train, coach and develop counter staff; conduct performance reviews, set individual objectives and maintain high levels of product knowledge and service.
- Manage inventory, stock replenishment, loss prevention and merchandising resets in coordination with store and regional teams.
- Oversee transactional accuracy and cash handling procedures using POS systems; prepare sales and KPI reports for the regional manager.
- Build and maintain long-term client relationships, manage bookings for private consultations or beauty services, and handle escalated client enquiries with discretion.
- Collaborate with regional management and the broader retail network on promotions, launches and experiential events to maximise reach and conversion.
Qualifications
- Proven retail management experience, ideally within luxury beauty or fashion brands.
- Demonstrable track record of meeting or exceeding sales targets and KPIs.
- Strong leadership skills with experience in recruiting, coaching and developing frontline teams.
- Excellent interpersonal and communication skills, with aptitude for high‑touch clienteling and relationship building.
- Flexibility to work retail hours including evenings, weekends and peak periods.
Skills
Experience
Typically 3–5 years of retail experience with at least 2 years in a supervisory or managerial capacity, preferably within luxury beauty or fashion environments. Demonstrated success in driving sales, client acquisition and team performance.
Education
High school diploma required; post-secondary education in business, retail management or a related field preferred.
Culture
Chanel cultivates a culture of refinement, creativity and exacting standards, where craftsmanship and client experience are paramount. Employees are expected to combine commercial discipline with discretion and a polished service ethos; collaboration and continuous learning are encouraged across retail teams.