Counter Coverage Consultant

Overview

Chanel is an independent, family-owned global luxury house renowned for haute couture, ready-to-wear, accessories, fragrance and beauty. As an employer, Chanel emphasises craftsmanship, refined client service and a rigorous attention to brand standards across its retail and beauty operations worldwide.

Role & Responsibilities

• Provide day-to-day sales support across Chanel beauty counters and boutiques within Queensland, delivering exceptional client service and building long-term client relationships (clienteling).
• Drive sales and achieve defined KPIs through product demonstrations, personalised consultations, and expert recommendations in makeup, skincare and fragrance.
• Maintain and elevate in-store visual merchandising and product presentation to Chanel standards, including seasonal resets and promotional installations.
• Manage stock movements, replenishment and accurate record-keeping; liaise with store management to monitor inventory and returns.
• Act as brand ambassador by delivering consistent product knowledge training and on-floor coaching to temporary or store-based staff when required.
• Provide cover for absenteeism and peak-period demand, adapting quickly to different store environments and team dynamics.
• Report on daily sales activity, client feedback and market intelligence to regional management; escalate product or service issues promptly.

Qualifications

• Minimum 2–3 years of proven sales experience within luxury beauty, cosmetics or premium fragrance retail environments.
• Strong commercial acumen with a demonstrable track record of meeting or exceeding retail KPIs.
• Exceptional interpersonal and communication skills with a client-focused mindset.
• Flexibility to travel between counters within Queensland and to work varied retail hours including weekends and evenings.
• Professional presentation and thorough product knowledge in makeup, skincare and fragrance.
• Current driver's licence and access to reliable transport preferred (for multi-store coverage).

Skills

Experience

2–3 years of luxury beauty or premium cosmetics retail experience, including direct, quota-driven sales; prior experience providing multi-site or relief coverage is strongly preferred.

Education

High school diploma or equivalent; vocational qualification in beauty, cosmetics or retail management is advantageous.

Culture

Chanel fosters a culture of discretion, impeccable client service and relentless pursuit of quality. The workplace values professional development, mentorship and adherence to exacting brand standards, offering a structured environment for those passionate about luxury retail.