Cosmetics Specialist
Chanel is hiring a Beauty Advisor in Kuala Lumpur — deliver luxury beauty consultations, clienteling and sales for an iconic French house.
Overview
Chanel is an independent French luxury house renowned for haute couture, ready-to-wear, leather goods, fragrance and beauty. As an employer, the brand is recognised for its emphasis on craftsmanship, rigorous training, discreet client service and stewardship of an iconic heritage across a global retail network.
Role & Responsibilities
- Deliver personalised, high‑touch beauty consultations and make‑up/skincare services that reflect Chanel brand standards.
- Develop and maintain strong client relationships through proactive clienteling, appointment management and aftercare to drive repeat business.
- Achieve individual sales targets and contribute to store KPIs through persuasive selling and product recommendation of make‑up, skincare and fragrance ranges.
- Execute in‑store merchandising and visual directives to maintain a polished, brand‑consistent presentation of counters and displays.
- Manage point‑of‑sale transactions, returns and basic stock control, including replenishment and inventory accuracy.
- Participate in product training, team briefings and promotional events; provide feedback to management on client needs and market trends.
- Ensure compliance with hygiene, safety and regulatory standards for in‑store services and product sampling.
Qualifications
- Proven customer‑facing experience in beauty retail or cosmetics counters; luxury retail experience preferred.
- Demonstrable ability to meet or exceed sales targets through consultative selling and clienteling.
- Professional make‑up application and skincare consultation skills; certification or formal training is advantageous.
- Excellent interpersonal and communication skills with the ability to build rapport across diverse clientele.
- Flexible schedule availability to support retail hours, weekends and promotional periods.
Skills
Experience
Typically 1–2 years of retail or beauty counter experience; prior exposure to luxury or premium cosmetics brands is preferred.
Education
High school diploma or equivalent; professional cosmetology or beauty certifications are an asset.
Culture
Chanel cultivates a culture of refinement, meticulous attention to detail and unwavering commitment to product excellence. The workplace emphasises professional development, brand education and a client‑centric ethos, where situational discretion and polished service define daily interactions.