Client Services Associate

Location SeoulSeoulSouth Korea
Type Other
Seniority Entry-Level
Posted Mar 16, 2026
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Chanel is hiring a Customer Care Associate in Seoul — deliver premium client service, manage after‑sales and CRM for an iconic luxury brand.

Overview

Chanel is an independent, globally recognised house of haute couture, ready-to-wear, beauty and accessories famed for its craftsmanship, iconic heritage and uncompromising standards. As an employer, Chanel emphasises excellence, discretion and meticulous client service while investing in employee development across retail, client services and corporate functions.

Role & Responsibilities

  • Deliver high‑touch, brand‑consistent customer service across phone, email and chat channels, resolving enquiries and complaints with tact and efficiency.
  • Manage after‑sales processes including returns, repairs, exchanges and warranty requests in line with Chanel policies and local regulation.
  • Process and track orders, liaise with boutiques, logistics and e‑commerce teams to ensure timely fulfilment and accurate client communication.
  • Maintain and update client records and interaction logs in the CRM, ensuring data integrity and confidentiality.
  • Proactively identify upsell and retention opportunities, guiding clients to relevant services or products while preserving brand positioning.
  • Coordinate with retail, visual merchandising and product teams to escalate product issues, availability queries and VIP requests.
  • Prepare regular reports on client feedback, recurring issues and service KPIs to support continuous improvement.

Qualifications

  • Fluency in Korean; professional proficiency in English preferred.
  • Demonstrable experience in luxury retail or high‑end customer service (1–3 years preferred).
  • Exceptional communication skills, diplomacy and emotional intelligence when interacting with discerning clientele.
  • Strong organisational skills and attention to detail, with the ability to manage competing priorities.
  • Adherence to confidentiality and discretion standards appropriate to a luxury house.

Skills

Client relationship management Conflict resolution and de‑escalation Order management and tracking CRM proficiency and accurate data entry Telephone and written correspondence etiquette Multichannel customer support (phone, email, chat) KPI‑driven service delivery and reporting

Experience

Preferably 1–3 years of direct customer service experience within luxury retail, beauty or premium hospitality environments, with demonstrable exposure to after‑sales operations and client relationship management.

Education

High school diploma required; tertiary education in hospitality, business, languages or a related discipline preferred.

Culture

Chanel cultivates a culture of refinement, discretion and relentless quality, where employees are expected to embody the brand’s aesthetic and service standards. Teams operate collaboratively across boutiques, client services and corporate functions, with a strong emphasis on professional development and attention to detail.