Client Services Assistant (Alternance) — Fashion Boutique
Chanel — Paris: Client Services Assistant (Alternance) for Fashion Boutique, start Sept 2024. Work-study role supporting boutique client care and operations.
Overview
Chanel is an independent French maison renowned for haute couture, ready-to-wear, leather goods, accessories and beauty. As an employer, the brand upholds artisanal craftsmanship, exacting standards and a client-centric approach across its global network of boutiques and ateliers.
Role & Responsibilities
- Provide high-touch client service in the boutique: answer inquiries, manage follow-ups and ensure exceptional client experience.
- Coordinate appointments, private fittings and client visits in collaboration with the sales team.
- Process orders, manage exchanges and returns, and follow up on deliveries to ensure timely fulfilment.
- Maintain and update client records in the boutique CRM and ensure strict confidentiality of client information.
- Support boutique operations including stock checks, merchandising assistance and preparation of client shipments.
- Assist with boutique events and VIP activations, preparing client communications and personalised welcome materials.
- Perform administrative tasks such as invoicing support, filing and handling multi-channel client requests (phone, email, in-person).
Qualifications
- Enrolment in an approved alternance (work-study) programme — BTS, Licence Professionnelle or equivalent in commerce, luxury management or retail.
- Strong interpersonal skills with a service-oriented, discreet and professional demeanour appropriate for a luxury environment.
- Excellent organisational ability and attention to detail; capacity to prioritise multiple client requests.
- Legal eligibility to undertake an alternance contract in France and availability to start in September 2024.
Skills
Experience
Previous experience in retail or customer-facing roles is advantageous; internships or seasonal roles within luxury fashion or boutique environments are highly valued. This position is structured for a work-study candidate with limited professional experience.
Education
Currently enrolled in a vocational or higher-education programme relevant to commerce, retail or luxury brand management (BTS, Licence Pro or equivalent) as part of an alternance contract.
Culture
The workplace culture emphasizes refinement, discretion and collective excellence, with a strong commitment to craftsmanship and client service. Teams operate in a collaborative, detail-oriented environment where presentation, professionalism and respect for heritage are paramount.