Client Hospitality Host (Fixed-Term)

Overview

Chanel is an independent French luxury house renowned for haute couture, leather goods, accessories, fragrance and beauty. The brand is recognized for exacting standards of craftsmanship, timeless aesthetics and discreet, personalised client service. As an employer, Chanel cultivates a workplace that values artisanal expertise, attention to detail and exceptional customer experience.

Role & Responsibilities

• Welcome and receive clients in the boutique with impeccable courtesy and discretion; manage in-person and telephone enquiries.
• Manage appointment scheduling and reservation logistics for private client consultations and VIP visits.
• Provide personalised concierge-style services and immediate support to the sales team during client interactions and visits.
• Maintain the boutique environment to brand standards, including presentation, flow and guest comfort.
• Record and update client information accurately in the client database/CRM; ensure confidentiality and data protection.
• Coordinate arrivals, cloakroom, VIP access and small in-store hospitality for clients and events.
• Escalate and resolve client requests or complaints promptly, liaising with store management as required.

Qualifications

• Proven client-facing experience in luxury retail, high-end hospitality or boutique reception (preferably 1–3 years).
• Outstanding interpersonal manner, polished presentation and a service-oriented mindset.
• Excellent organisation skills with the capacity to manage simultaneous client requests and appointments.
• Discretion and respect for client confidentiality.
• Comfortable using basic IT tools and client databases; accuracy in data entry and record-keeping.
• Flexibility in working hours to cover store opening times, special events and peak periods.

Skills

Experience

Preferably 1–3 years of client-facing experience in luxury retail, five-star hospitality or high-end concierge services, with demonstrable service excellence and familiarity with boutique operations.

Education

Secondary education (high school diploma) required; vocational training in hospitality, tourism or retail is advantageous.

Culture

Chanel emphasises refined craftsmanship, discretion and a client-first ethos. The boutique environment is collaborative and exacting, where attention to aesthetic detail and personalised service underpin daily activity.