Client Experience Host

Overview

Chanel is an independent French maison renowned for haute couture, ready-to-wear, leather goods and beauty. As an employer, Chanel combines a heritage-driven commitment to craftsmanship and creativity with rigorous client service standards and professional development programmes typical of world-class luxury houses.

Role & Responsibilities

• Greet and welcome clients within the Selfridges environment, delivering discreet, personalised luxury service at all touchpoints.
• Manage appointments, private consultations and clienteling activities to cultivate long-term relationships and repeat business.
• Present product knowledge across Chanel categories, advise on styling and usage, and demonstrate product benefits with confidence.
• Operate point-of-sale systems, process transactions and ensure accurate record-keeping in CRM tools.
• Achieve individual and boutique KPIs through proactive selling, cross-selling and follow-up communications.
• Maintain visual standards of the Chanel area within Selfridges, ensuring displays and merchandising reflect brand guidelines.
• Coordinate with Selfridges staff and Chanel regional teams for events, trunk shows and special client experiences.
• Capture and escalate client feedback, requests and VIP needs promptly and professionally.

Qualifications

• Professional presentation with a polished, client-focused demeanour suitable for a luxury environment.
• Excellent verbal communication and interpersonal skills, with proven ability to build rapport and trust with high-net-worth clients.
• Proven ability to manage appointments, follow up on leads and maintain CRM records.
• Flexibility to work retail hours including weekends, evenings and peak seasonal periods.
• Ability to work collaboratively within a department store concession model and to adapt to brand standards.

Skills

Experience

Typically 1+ years’ experience in luxury retail or client-facing roles; prior experience within a department store concession or premium boutique is advantageous.

Education

High school diploma or equivalent; vocational training in retail, hospitality or fashion is advantageous but not mandatory.

Culture

Chanel fosters a culture of exacting standards, refined craftsmanship and discretion. The workplace emphasizes rigorous client service, continuous product education and collaboration with a global brand team, offering employees exposure to high-calibre clientele and luxury retail operations.