Client Engagement Project Assistant (Work‑Study)

Overview

Chanel is an independent French maison renowned for excellence across haute couture, ready‑to‑wear, leather goods, accessories, fragrances and beauty. As an employer, Chanel blends artisanal craftsmanship with rigorous commercial standards, offering a culturally rich, design‑driven environment and opportunities to work on high‑visibility global initiatives within a privately held luxury house.

Role & Responsibilities

• Support the Client Engagement Project Manager in planning and executing engagement initiatives for the French market, including campaigns, in‑store activations and clienteling programs.
• Coordinate cross‑functional stakeholders — boutiques, CRM, marketing, digital and operations — to ensure alignment on timelines, deliverables and quality standards.
• Maintain project plans, track milestones, monitor budgets and escalate risks or delays promptly.
• Prepare project documentation and executive‑level materials: status reports, presentations, post‑campaign analyses and KPI dashboards.
• Assist with campaign implementation activities such as content validation, UAT coordination, vendor follow‑up and logistics for events or activations.
• Collect and analyse engagement metrics to inform optimisation recommendations and contribute to post‑launch reporting.

Qualifications

• Currently enrolled in a Bac+2/+3/+4/+5 program (business, marketing, communications, luxury management or equivalent) and eligible for alternance/work‑study placement.
• Excellent organisational skills with a meticulous attention to detail and the ability to manage multiple concurrent tasks.
• Strong written and verbal communication skills; ability to prepare clear presentations and concise reports for senior stakeholders.
• Proactive, service‑orientated mindset with a genuine interest in luxury retail, client experience and CRM‑driven engagement.
• Capacity to work collaboratively in multicultural teams and adapt to evolving priorities in a fast‑paced environment.

Skills

Experience

Previous internship or practical experience in marketing, retail operations, CRM or client experience is advantageous but not mandatory; candidates should demonstrate relevant academic coursework and a capacity for applied project work.

Education

Enrolled in a higher‑education programme (Bachelor's or Master's level) in business, marketing, communications, luxury management or a related discipline; eligibility for alternance/work‑study required.

Culture

Chanel cultivates a workplace where creativity and exacting standards coexist, valuing discretion, craftsmanship and entrepreneurial rigor. The environment rewards collaborative problem solving and offers exposure to high‑impact projects across retail, marketing and product domains.