Chanel Client Development Manager
Chanel is hiring a Client Development Manager in Palo Alto to grow VIP relationships and drive boutique revenue.
Overview
Chanel is an independent, privately held global luxury house celebrated for couture, ready-to-wear, accessories, watches, and beauty. The brand is synonymous with craftsmanship, timeless design and an uncompromising attention to client experience, attracting professionals who combine commercial acumen with a passion for luxury service.
Role & Responsibilities
- Design and execute client development and clienteling strategies to acquire, retain and grow high-value clientele in the Palo Alto region.
- Manage and deepen relationships with VIP and private clients through personalised outreach, bespoke service and tailored events.
- Collaborate closely with boutique leadership, sales advisors and CRM teams to ensure consistent client journeys and conversion of opportunities.
- Leverage CRM data to segment clients, prioritise outreach, forecast sales and report on KPIs against revenue and retention targets.
- Plan and deliver client-facing events, private viewings and experiential activations in partnership with marketing and store operations.
- Coach and enable boutique teams on client engagement best practices, product knowledge and relationship-building techniques.
- Develop bespoke propositions (personal shopping, trunk shows, private appointments) to drive spend per client and loyalty.
- Monitor market and competitive activity locally to inform client strategies and identify new high-potential prospects.
Qualifications
- Bachelor’s degree in business, marketing, hospitality, luxury brand management or equivalent professional experience.
- Proven track record building and managing relationships with high-net-worth or VIP clients in luxury retail or services.
- Demonstrated ability to meet and exceed sales and retention targets through strategic client development.
- Exceptional interpersonal and communication skills with strong discretion and professionalism.
- Experience using CRM systems to drive personalised client outreach and to measure campaign effectiveness.
- Availability to work flexible hours including evenings and weekends for events and client appointments.
Skills
Experience
Typically 5+ years of progressive experience in luxury retail, client development or private client management, including direct responsibility for VIP portfolios and measurable sales performance.
Education
Bachelor’s degree or equivalent professional experience in business, marketing, hospitality, or luxury brand management.
Workplace
This position is based in Palo Alto, California, USA, within easy reach of San Francisco. Cerulean lists 13 open roles in Palo Alto, including 6 posted recently. The broader California area accounts for 359 active listings on Cerulean, 12 of which are new. In USA as a whole, Cerulean currently features 2.273 open positions, with 74 posted this week.
Culture
Chanel fosters a culture of excellence rooted in heritage, creativity and meticulous attention to client service. The workplace values discretion, craftsmanship and professional development, encouraging employees to deliver refined, personalised experiences consistent with the brand's standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.