Client Development Manager

Overview

Chanel is a privately held French haute couture and luxury goods house renowned for its craftsmanship, timeless design, and selective retail experience. As an employer, Chanel emphasizes excellence in client service, creativity, and the preservation of brand heritage while operating within a global network of boutiques and regional teams.

Role & Responsibilities

• Develop and execute client acquisition, retention and reactivation strategies to grow boutique revenue and lifetime value of clients.
• Manage and leverage the boutique CRM to segment clients, design targeted campaigns, and track conversion metrics.
• Provide coaching and performance guidance to sales teams to elevate clienteling standards and deliver a consistent luxury client experience.
• Analyze sales and client data to produce actionable insights, sales forecasts and regular reports for regional leadership.
• Coordinate VIP events, private appointments and client outreach in partnership with merchandising and marketing teams.
• Ensure compliance with brand service protocols, visual standards and loss-prevention procedures.

Qualifications

• Proven ability to build and sustain relationships with high-net-worth and VIP clients in a luxury retail environment.
• Strong analytical aptitude with experience translating CRM and sales data into commercial actions.
• Demonstrated leadership and coaching skills with a track record of improving team performance.
• Exceptional verbal and written communication, presentation and interpersonal skills.
• High professional standards, discretion and respect for client confidentiality.

Skills

Experience

Typically requires 5+ years of experience in luxury retail or client development, including demonstrable experience in CRM-driven client acquisition, VIP management and team coaching within a boutique or regional retail setting.

Education

Bachelor's degree in Business, Marketing, Communications or a related field preferred.

Culture

Chanel fosters a culture of refinement, discretion and high professional standards, where craftsmanship and client experience are paramount. The workplace attracts individuals who combine commercial acumen with deep respect for brand heritage and personalised service.