Client Care Advisor

Overview

Chanel is an independent global Maison renowned for haute couture, ready-to-wear, accessories, fragrance, and beauty. The brand is synonymous with refined craftsmanship, strong heritage and a discreet, client-centred approach to luxury. As an employer, Chanel seeks individuals who combine commercial rigour with the elegance and attention to detail expected in high-end retail and client services.

Role & Responsibilities

• Deliver personalised, high-touch client service across phone, email, social and in-person channels, prioritising VIP clients and long-term relationships.
• Manage inbound client enquiries, appointment bookings, product requests and order tracking with speed and discretion.
• Execute proactive clienteling activities: outreach, follow-ups, viewing arrangements and personalised recommendations to drive loyalty and conversion.
• Coordinate with boutiques, visual merchandising and logistics teams to ensure seamless reservation, delivery and after-sales experiences.
• Maintain accurate client records and interaction histories in the CRM; prepare regular reports on client activity and service metrics.
• Resolve complaints and service issues promptly, escalating complex matters while preserving brand standards and client confidentiality.

Qualifications

• Polished professional presentation and impeccable discretion in handling high-net-worth clientele.
• Excellent verbal and written communication skills with refined interpersonal presence.
• Strong organisational skills with the ability to prioritise multiple client cases simultaneously.
• Numerical aptitude for order processing, stock enquiries and basic sales reporting.
• Availability to work flexible retail hours, including evenings and weekends; willingness to support special events.

Skills

Experience

Approximately 2+ years' experience in luxury retail client services, high-end hospitality or boutique customer care, with a demonstrated track record of cultivating long-term client relationships and achieving service-driven sales results.

Education

High school diploma or equivalent required; tertiary qualification in hospitality, retail management, communications or a related discipline preferred.

Culture

The workplace reflects Chanel's commitment to craftsmanship, discretion and elevated client service. Teams operate with meticulous attention to detail and a collaborative, mentorship-oriented environment that values refinement, professionalism and continuous development within a global luxury Maison.