Client Care Advisor
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Chanel is hiring a Client Care Advisor in Samut Prakan, Thailand to manage after‑sales service and deliver exceptional client relations.
Overview
Chanel is an independent French luxury maison renowned for haute couture, ready-to-wear, accessories, beauty and fine jewelry. As an employer, the brand emphasizes artisanal quality, discretion, and an uncompromising commitment to client service, offering opportunities to work within a globally respected, heritage-driven organisation.
Role & Responsibilities
- Serve as primary point of contact for Chanel clients in the market, delivering white-glove client service across phone, email and digital channels.
- Manage after-sales activities including product care guidance, repairs and returns; coordinate with boutiques, ateliers and service partners to ensure timely resolution.
- Maintain accurate client records and interaction histories within the CRM to support clienteling and targeted follow-up.
- Resolve customer complaints and disputes with professionalism, escalating complex issues to management following brand protocols.
- Collaborate with boutique teams and commercial functions to support client acquisition, retention initiatives and VIP events.
- Achieve client-satisfaction and responsiveness KPIs while upholding Chanel’s brand standards and confidentiality.
Qualifications
- Professional demeanour with high standards of discretion and service excellence.
- Strong verbal and written communication skills; proficiency in the local market language and business-level English preferred.
- Demonstrable ability to manage sensitive client relationships and resolve complex after-sales cases.
- Organised, detail-oriented and able to prioritise multiple client requests in a fast-paced luxury environment.
Skills
Experience
Typically 2+ years in client care, after-sales or customer service roles within luxury retail or premium services; prior boutique or brand-side experience is highly valued.
Education
Secondary education required; tertiary qualification in hospitality, communications, retail management or a related field preferred.
Culture
Chanel’s workplace culture prioritises craftsmanship, discretion and an elevated client experience. Teams operate with a collaborative, detail-oriented ethos and a strong focus on professional development within a heritage luxury environment.