Client Advisor

Overview

Chanel is an independent French maison celebrated for haute couture, ready-to-wear, leather goods, fine jewellery and fragrances. As an employer, Chanel is known for its exacting standards of craftsmanship and client service, proprietary training programs, and a global network of boutiques that uphold the brand’s heritage, discretion and creativity.

Role & Responsibilities

• Deliver personalized, discreet service to high-net-worth and regular clients through proactive clienteling and follow-up.
• Achieve and exceed individual and boutique sales targets while accurately recording sales activity in the CRM/POS.
• Maintain encyclopedic product knowledge across Chanel categories and communicate features and heritage with authority.
• Manage boutique presentation and visual merchandising standards to reflect the brand’s aesthetic and seasonal directives.
• Handle stock management, replenishment, receiving and basic inventory reconciliation in collaboration with the boutique team.
• Process transactions, exchanges and after-sales requests with accuracy and adherence to company policies.
• Support and participate in private client events, trunk shows and in-store activations to enhance client relationships.
• Protect client confidentiality and exercise impeccable professional discretion at all times.

Qualifications

• Native or near-native Spanish with strong spoken English; additional languages an asset.
• Minimum 1–3 years of client-facing experience in luxury retail or premium fashion brands.
• Proven track record of meeting or exceeding sales targets and developing long-term client relationships.
• Excellent interpersonal skills, polished presentation and a service-oriented mindset.
• Flexibility to work retail hours including weekends, evenings and boutique events.
• Legal authorization to work in Mexico.

Skills

Experience

1–3 years of progressive, client-facing experience within luxury or premium retail environments, demonstrating consistent sales performance and refined clienteling abilities.

Education

High school diploma or equivalent; vocational training in fashion, retail or hospitality preferred.

Culture

Chanel’s boutiques operate with a culture of refinement, craft and discretion: teams are trained to deliver high-touch, personalized service while upholding exacting presentation standards. The workplace emphasizes mentorship, continuous product education and a client-first ethos aligned with the maison’s legacy.