Client Advisor

Location TorontoOntarioCanada
Type Other
Seniority Junior
Posted Mar 16, 2026
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Chanel is hiring a Fashion Advisor in Toronto — deliver luxury client service and drive boutique sales for this iconic fashion house.

Overview

Chanel is a privately held French luxury house renowned for haute couture, ready-to-wear, leather goods, accessories, fragrances and beauty. The brand is celebrated for craftsmanship, heritage design codes and meticulous attention to client experience; as an employer it combines artisan savoir‑faire with global retail and beauty operations.

Role & Responsibilities

  • Deliver exceptional, highly personalised client service across sales, private appointments and aftercare to nurture long‑term relationships and loyalty
  • Meet and exceed individual and boutique sales targets through consultative selling and effective clienteling
  • Manage the clienteling lifecycle: prospecting, booking appointments, follow‑up and maintaining accurate client records
  • Support visual merchandising and product presentation to uphold brand standards and seasonal directives
  • Process transactions, returns and exchanges accurately and maintain point‑of‑sale and CRM records
  • Participate in inventory control, stock replenishment and receiving procedures to ensure product availability
  • Contribute to local marketing initiatives and in‑store events geared to key client segments
  • Operate as a brand ambassador, staying informed about product collections, heritage and technical details

Qualifications

  • Proven track record in retail sales within the premium or luxury sector
  • Outstanding interpersonal skills with a client‑centric orientation and polished presentation
  • Demonstrable ability to achieve sales targets and to develop new and repeat clients
  • High level of discretion when handling VIP clients and confidential client information
  • Flexible schedule availability, including evenings and weekends, to meet boutique operational needs

Skills

Clienteling and relationship management Consultative selling and cross‑selling techniques Visual merchandising and product presentation Inventory control and stock management practices Point‑of‑sale (POS) and CRM system usage Cash handling and transaction accuracy Professional communication and problem resolution

Experience

Typically 2+ years of direct experience in luxury or premium retail sales, with a well‑documented history of meeting sales targets and cultivating high‑value client relationships.

Education

High school diploma or equivalent; post‑secondary study in retail, fashion, business or a related field preferred but not required.

Culture

Chanel fosters a culture that privileges craftsmanship, discretion and elevated client service. The workplace emphasizes excellence, attention to heritage and collaborative execution of boutique standards while offering opportunities to develop specialist retail skills within a prestigious global brand.