Client Advisor

Overview

Chanel is an iconic French maison renowned for haute couture, ready-to-wear, leather goods, accessories and beauty. Privately held and globally distributed, the brand emphasizes artisanal craft, timeless elegance and a rigorous client-first approach. As an employer, Chanel seeks professionals who combine refined service sensibilities with deep product knowledge and brand stewardship.

Role & Responsibilities

• Deliver exceptional, personalised client service and build long-term relationships through proactive clienteling and follow-up.
• Provide expert styling advice and product consultations tailored to each client's tastes and needs.
• Achieve and exceed individual and boutique sales targets while maintaining a high conversion rate and average transaction value.
• Maintain exacting standards of visual merchandising to present product and store environment in accordance with Chanel guidelines.
• Operate point-of-sale systems, process transactions, and ensure accurate record‑keeping within the CRM and inventory systems.
• Manage stock levels, conduct regular inventory checks, and coordinate with store management on replenishment and transfers.
• Support boutique events, trunk shows and VIP appointments, collaborating with the wider store and regional teams.
• Uphold brand integrity in every client interaction, including after-sales service, repairs and exchanges.

Qualifications

• Proven experience in luxury retail or premium fashion sales, with a demonstrable record of achieving sales targets.
• Outstanding interpersonal skills, discretion and the ability to cultivate high-net-worth client relationships.
• Strong visual sensibility and attention to detail in merchandising and presentation.
• Proficiency with POS systems and basic CRM usage; comfort with digital appointment and clienteling tools.
• Flexibility to work retail hours, including weekends and evenings; ability to travel locally for client appointments when required.
• High school diploma required; tertiary qualification in fashion, retail management or related discipline preferred.

Skills

Experience

Typically 2+ years of client-facing experience within luxury or premium fashion retail, with evidence of consistent target attainment and high-calibre client care.

Education

High school diploma required; degree or vocational qualification in fashion, retail, business or a related field preferred.

Culture

The workplace reflects Chanel’s commitment to craftsmanship, discretion and impeccable client service. Teams operate in a highly collaborative, detail-oriented environment that values professionalism, continuous product education and an elevated retail experience.