Client Advisor — Ready-to-Wear

Overview

Chanel is an iconic Parisian maison renowned for haute couture, ready-to-wear, accessories and beauty. As an independent luxury house, Chanel combines artisanal savoir-faire with global retail operations; employees join a brand celebrated for craftsmanship, discretion and a strong client-centric culture.

Role & Responsibilities

• Deliver exceptional, personalised client service and develop long-term client relationships through proactive clienteling and follow-up.
• Achieve and exceed individual and boutique sales targets while maximising average transaction value and conversion rates.
• Present and advise clients on the fashion collection with authoritative product knowledge and styling expertise.
• Maintain boutique visual and merchandising standards consistent with Chanel brand directives and seasonal directives.
• Manage stock operations, including inventory control, receiving, replenishment and housekeeping of the sales floor.
• Coordinate client appointments and private viewings; support after-sales service and client records maintenance.
• Operate point-of-sale systems, process transactions accurately and follow cash-handling and loss-prevention procedures.
• Collaborate with the boutique team to share market feedback, participate in training and contribute to peak selling initiatives.

Qualifications

• Proven aptitude for luxury client service with polished interpersonal skills and a professional presentation.
• Strong commercial orientation with demonstrable ability to meet sales targets and convert high-value clients.
• Excellent knowledge of fashion product categories and an aptitude for visual merchandising.
• Availability for retail hours including evenings, weekends and peak seasonal periods; eligible to work in France.
• Fluent French; proficiency in English is highly desirable.
• Comfortable using POS systems and maintaining accurate client records.

Skills

Experience

Minimum 2 years' experience in luxury retail, high-end fashion or a premium boutique environment with a proven sales track record and client relationship management.

Education

High school diploma or equivalent; vocational training in fashion, retail or sales preferred.

Culture

The workplace emphasises refinement, discretion and meticulous attention to detail typical of a leading luxury house. Teams operate collaboratively in a client-focused environment where craftsmanship, personal development and brand stewardship are valued.