Client Advisor

Overview

Chanel is an iconic French maison renowned for haute couture, ready-to-wear, leather goods, accessories and beauty. As a privately held luxury house, Chanel maintains a global retail network and a rigorous commitment to craftsmanship, impeccable client service and brand heritage. The company cultivates a highly professional retail environment focused on discretion, product knowledge and exceptional client experiences.

Role & Responsibilities

• Deliver personalized, anticipatory client service to cultivate long-term relationships and repeat business.
• Achieve and exceed individual and store sales targets through consultative selling and effective clienteling.
• Manage client appointments, follow-up communications and post-sale service using the store CRM.
• Maintain boutique standards: merchandising, stock replenishment, inventory accuracy and loss-prevention procedures.
• Process POS transactions, prepare sales paperwork and ensure compliance with internal controls and brand policies.
• Collaborate with the store team and leadership to share market feedback and support store initiatives, events or trunk shows.

Qualifications

• Polished professional presentation and strong interpersonal skills appropriate for luxury clientele.
• Demonstrable ability to build rapport, influence purchase decisions and manage a portfolio of high-value clients.
• Flexibility to work retail hours, including weekends, evenings and peak seasonal periods.
• Right to work in Mexico and availability to be based in Los Cabos.

Skills

Experience

Minimum of 2 years' experience in luxury retail or high-end hospitality sales, demonstrating consistent achievement of sales targets and experience managing VIP clients.

Education

High school diploma or equivalent; vocational training or coursework in fashion, retail or hospitality preferred.

Culture

Chanel fosters a culture of excellence where discretion, craftsmanship and client service are paramount. The retail environment emphasizes continuous training, teamwork and immaculate presentation, supporting colleagues to deliver a refined luxury experience.