Client Advisor

Location Los CabosBaja California SurMexico
Type Full-Time
Seniority Mid-Level
Posted Feb 18, 2026
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Join Chanel in Los Cabos as a Client Advisor, representing Orlebar Brown in a luxury retail environment. Drive sales and deliver exceptional client experiences.

Overview

Chanel, a paragon of luxury and elegance, is renowned for its timeless style and unparalleled craftsmanship. As part of its expansive portfolio, Chanel acquired Orlebar Brown in 2018, a brand celebrated for its refined resort lifestyle collections and tailored menswear. This strategic alliance has bolstered Orlebar Brown's global presence while maintaining its commitment to quality and innovation. Employees at Chanel and its subsidiaries are part of a legacy that values creativity, excellence, and a customer-centric approach.

Role & Responsibilities

  • Drive individual and store sales by delivering a personalized, high-touch client experience in alignment with Orlebar Brown's luxury standards.
  • Build and maintain a client base, managing client books and follow-ups to encourage repeat business.
  • Engage proactively with both local and international clients, adapting selling techniques to a resort and destination-driven environment.
  • Support product launches, seasonal stories, and brand initiatives on the sales floor.
  • Act as a brand ambassador, ensuring brand values and visual standards are consistently reflected in client interactions and store presentation.
  • Maintain impeccable standards of store cleanliness, merchandising, and visual presentation according to company guidelines.
  • Assist in daily store operations, including opening and closing procedures when acting as Key Holder.
  • Support cash handling, store banking, and cash-up procedures in accordance with company policies.
  • Ensure the security of store premises, stock, and all company assets.
  • Assist with stock management activities, including receiving deliveries, replenishment, and cycle counts.
  • Complete and submit required operational paperwork and reports as requested.
  • Collaborate with the store team to achieve shared sales targets and deliver a cohesive client experience.
  • Maintain effective communication with store management regarding client feedback, product performance, and operational needs.
  • Liaise with Head Office teams as required, following established communication channels.

Qualifications

  • Previous experience in high-end or luxury retail; menswear experience is advantageous.

Skills

Excellent verbal and written communication skills with a strong customer service orientation. Demonstrated ability to generate sales and drive footfall, including during quieter trading periods. Proven experience in building and managing a client base and client book. Comfortable using POS systems and basic computer applications. Strong organizational and planning skills with high attention to detail.

Experience

Previous experience in high-end or luxury retail is required, with a preference for those with a background in menswear.

Benefits

Employees enjoy a dynamic work environment with opportunities for professional growth and development within a globally recognized luxury brand.

Culture

Chanel fosters a culture of innovation, excellence, and collaboration, where employees are encouraged to take ownership of their roles and contribute to the brand's prestigious legacy. The workplace is characterized by a commitment to high standards, creativity, and a passion for delivering exceptional client experiences.