Client Advisor

Overview

Chanel is an iconic French luxury house renowned for haute couture, ready‑to‑wear, leather goods, accessories, fragrance and beauty. As an independent, privately held maison, Chanel is globally recognised for its uncompromising standards of craftsmanship, heritage-led creativity and discreet, highly personalised client service; boutiques such as New Bond Street reflect the brand’s emphasis on exceptional client experiences and meticulous presentation.

Role & Responsibilities

• Deliver outstanding, bespoke client service to high‑net‑worth and local customers, managing appointments and in‑store consultations with discretion and professionalism.
• Prospect, nurture and convert client relationships through active clienteling and CRM activity to achieve individual and store sales targets and KPIs.
• Maintain expert product knowledge across ready‑to‑wear, accessories, leather goods and beauty; advise clients on styling, fit and product provenance.
• Operate point‑of‑sale systems accurately, complete transactions, process repairs/alterations and ensure meticulous after‑sales follow‑up.
• Ensure boutique presentation and visual merchandising meet Chanel standards; manage stockroom organisation, replenishment and loss‑prevention procedures.
• Support in‑store events, trunk shows and private appointments; collaborate with the boutique team to share market intelligence and client feedback.

Qualifications

• Proven ability to build and sustain relationships with discerning clients; polished personal presentation and professional demeanour.
• Strong sales orientation with a demonstrable track record of meeting or exceeding targets in a retail or client‑facing role.
• Excellent communication and interpersonal skills; tact, discretion and cultural sensitivity when dealing with high‑value clients.
• Numerical accuracy and experience handling cash and card transactions; trustworthy with confidential client information.
• Availability to work retail hours including evenings, weekends and during peak seasons as required by the boutique.

Skills

Experience

Typically 1–2 years of direct retail or luxury client‑facing experience is required; prior exposure to a premium or couture environment and experience with high‑net‑worth clients is strongly preferred.

Education

High school diploma or equivalent; tertiary education in fashion, retail management or a related discipline is advantageous but not mandatory.

Culture

Chanel boutiques cultivate a culture of refined professionalism where discretion, craftsmanship and client focus are central. Teams operate with high standards of presentation and service, supported by structured training and a collaborative boutique environment that emphasises continuous development and brand stewardship.