Client Advisor

Overview

Chanel is an independent, family-owned global house renowned for haute couture, ready-to-wear, accessories and fragrance. The Maison is synonymous with artisanal craftsmanship, enduring style and exceptional client service; as an employer it emphasises heritage-led product expertise, rigorous standards and continuous professional development across its boutiques and ateliers.

Role & Responsibilities

• Deliver exceptional, personalised client service and cultivate long-term client relationships through active clienteling and follow-up.
• Achieve and exceed individual and boutique sales targets while contributing to the store’s commercial strategy.
• Provide expert styling and product advice across ready-to-wear, accessories and related categories, adapting recommendations to each client’s profile.
• Maintain an immaculate boutique environment: uphold merchandising standards, visual displays and presentation in line with brand guidelines.
• Operate point-of-sale systems, manage transactions, reservations and returns with accuracy and professionalism.
• Support stock management including inventory replenishment, receiving deliveries and loss-prevention procedures.
• Participate in training, product launches and client events; collaborate closely with the store leadership and cross-functional teams.

Qualifications

• Fluent spoken Turkish; professional working proficiency in English preferred.
• Proven track record in luxury retail or boutique sales — evidence of meeting sales targets and delivering high-quality client service.
• Excellent interpersonal and communication skills, with refined presentation and grooming standards appropriate to a luxury environment.
• Flexibility to work retail hours, including evenings, weekends and peak seasonal periods.
• Right to work in Turkey.

Skills

Experience

Typically 1–3 years of retail experience, preferably within luxury fashion, beauty or premium lifestyle brands; demonstrable sales performance and direct client relationship management expected.

Education

High school diploma or equivalent; vocational training or higher education in fashion, retail, hospitality or a related discipline is advantageous.

Culture

Chanel cultivates a culture of discretion, excellence and craftsmanship, prioritising meticulous product knowledge and refined client service. The working environment is collaborative and disciplined, with emphasis on continuous learning, internal training and preserving the Maison’s heritage of quality.