Client Advisor

Overview

Chanel is an independent French maison revered for its couture, ready-to-wear, accessories, fragrance and beauty lines. As an employer, the house prioritizes craftsmanship, discretion and an exacting standard of client service, offering roles within an international network of boutiques and ateliers that value brand heritage, creativity and professional development.

Role & Responsibilities

• Deliver exceptional, personalised client service that reflects Chanel’s brand standards and cultivates long-term relationships.
• Perform advisory selling to meet and exceed individual and boutique sales objectives while maintaining high conversion and average transaction values.
• Manage clienteling activities, including follow-up, appointment scheduling and bespoke service coordination.
• Support daily boutique operations: receive and process stock, execute accurate POS transactions and maintain inventory integrity.
• Ensure merchandising and presentation comply with visual standards and seasonal directives.
• Collaborate closely with store leadership and colleagues to share market intelligence and support promotional events.

Qualifications

• Proven customer-facing retail experience, preferably within luxury fashion or accessories.
• Strong interpersonal presence with refined grooming and presentation appropriate to a luxury boutique.
• Excellent communication and relationship-building capabilities; ability to engage high-net-worth clients discreetly and professionally.
• Flexibility to work retail hours including evenings, weekends and public holidays.
• Organisational rigour and numerical accuracy for sales reconciliation and stock management.
• Legal entitlement to work in Italy and availability for the duration of the temporary engagement.

Skills

Experience

Typically 1–3 years of retail or client-facing experience; prior experience in luxury or premium brands is strongly preferred.

Education

High school diploma or equivalent; vocational training in fashion, retail or hospitality is advantageous.

Culture

Chanel boutiques embody meticulous attention to detail, timeless elegance and a client-first ethos. The workplace values professional discretion, collaborative teamwork and the preservation of artisanal savoir-faire alongside commercial excellence.