Client Advisor — Fashion

Overview

Chanel is an iconic French maison renowned for haute couture, ready-to-wear, leather goods, accessories, fragrance and beauty. Privately held and globally respected for its craftsmanship and heritage, the brand maintains rigorous standards of service, product excellence and discreet client relationships across major markets, including a prominent presence in Seoul.

Role & Responsibilities

• Deliver an exceptional, personalized client experience that reflects Chanel’s standards of service and discretion.
• Achieve and exceed individual and boutique sales targets through proactive prospecting, clienteling and follow-up.
• Develop and maintain a curated client portfolio using the boutique CRM; schedule and manage private appointments and personal-shopping services.
• Demonstrate expert product knowledge across ready-to-wear, accessories and complementary categories; present collections with editorial sensibility.
• Ensure boutique visual merchandising, presentation and housekeeping meet brand directives at all times.
• Operate point-of-sale systems and process transactions accurately while adhering to cash-handling and loss-prevention procedures.
• Manage stock rotation, replenishment and basic inventory tasks; coordinate with stockroom and central teams for special requests and alterations.
• Support in-boutique events, product launches and client entertainment initiatives; liaise with management on localized marketing activities.
• Uphold brand image and confidentiality in all client interactions and maintain compliance with company policies.

Qualifications

• Proven track record of delivering high‑level customer service in a luxury or premium retail environment.
• Strong commercial acumen with evidence of meeting or exceeding sales targets.
• Exceptional interpersonal skills, polished presentation and a client-centric demeanour.
• Ability to manage time, prioritise client appointments and work flexible retail hours, including evenings and weekends.
• Legal right to work in South Korea (if applicable).

Skills

Experience

Minimum two years’ experience in luxury or premium-fashion retail sales, with demonstrable success in client acquisition, retention and meeting sales objectives.

Education

High-school diploma or equivalent; tertiary qualifications in fashion, retail management or business are advantageous but not required.

Culture

Chanel’s workplace emphasizes meticulous craftsmanship, refined client service and a strong sense of heritage. The brand fosters a collaborative, performance-driven environment where discretion, professionalism and continuous learning are highly valued.