Client Advisor (CCA - FA)

Overview

Chanel is a globally recognised luxury fashion and beauty house renowned for its heritage, couture savoir‑faire and meticulous attention to detail. As part of an elite luxury ecosystem, the brand emphasises craftsmanship, elevated client experiences and a culture of creativity and discretion.

Role & Responsibilities

• Deliver personalised, high‑touch service to cultivate long‑term client relationships and maximise client retention.
• Achieve and exceed individual and store sales targets through proactive clienteling, upselling and follow‑up.
• Maintain deep product knowledge across relevant categories to advise clients authoritatively on style, fit and craftsmanship.
• Manage CRM records, appointment scheduling and targeted communications to drive repeat visits and VIP engagement.
• Execute visual merchandising and maintain impeccable presentation standards on the sales floor and product displays.
• Operate point‑of‑sale procedures, process transactions and ensure accurate handling of payments and receipts.
• Support inventory control, receiving and stock replenishment to uphold product availability and store organisation.
• Collaborate with store leadership on events, private appointments and seasonal initiatives to enhance the client experience.

Qualifications

• Exceptional interpersonal skills with a client‑first mindset and polished professional presence.
• Strong commercial acumen with a demonstrable track record of meeting or exceeding sales targets.
• Excellent product knowledge and the ability to learn and communicate brand heritage and craftsmanship.
• Proven ability to manage client records and follow a CRM‑led clienteling approach.
• Attention to detail in merchandising, presentation and transaction handling.
• Flexible availability to work retail hours, including evenings and weekends.

Skills

Experience

Typically 1–3 years of direct luxury or premium retail experience, or equivalent customer‑facing experience in a high‑service environment. Proven sales performance and prior exposure to a CRM‑driven clienteling approach are preferred.

Education

High school diploma or equivalent; tertiary education in fashion, business or hospitality is advantageous but not required.

Culture

Chanel values refinement, discretion and a relentless pursuit of quality. The workplace blends artisanal heritage with a dynamic retail environment, rewarding initiative, professionalism and a passion for luxury service.