Client Advisor

Overview

Chanel is an iconic Parisian maison renowned for its couture, ready-to-wear, leather goods and accessories. As a global luxury house and part of an established high-fashion ecosystem, Chanel emphasizes impeccable craftsmanship, heritage-driven design and a discreet, client-focused retail experience across flagship stores and premium retail partners.

Role & Responsibilities

• Deliver exceptional, personalised client service to cultivate long-term relationships and loyalty with high-net-worth and aspirational clients.
• Achieve and exceed individual and counter sales targets through appointment selling, consultative styling and proactive clienteling.
• Maintain expert product knowledge across ready-to-wear, accessories and seasonal collections to advise clients authoritatively and confidently.
• Manage client records and follow-up activity using CRM and appointment tools to drive repeat business and tailored communications.
• Ensure the Chanel boutique/counter at Saks Atlanta is presentation-perfect: uphold visual merchandising standards, stock replenishment and housekeeping.
• Operate point-of-sale systems, process transactions accurately and adhere to company cash-handling and loss-prevention procedures.
• Collaborate with Saks retail management and Chanel field teams on events, private appointments and product launches.
• Participate in regular product and service training sessions to remain current with brand initiatives and seasonal campaigns.

Qualifications

• Minimum 2 years' experience in luxury fashion retail or department-store environment, with proven sales results.
• Demonstrable ability to build and sustain relationships with affluent clientele through consultative selling.
• Strong verbal presentation and interpersonal skills; polished professional appearance and discretion.
• Flexible availability including evenings, weekends and peak trading periods.
• Authorization to work in the United States.

Skills

Experience

At least two years of direct experience in luxury retail or a premium department-store setting, with a track record of meeting sales targets and developing a high-value client base. Experience representing international luxury brands or working within concession/department store environments is preferred.

Education

High school diploma or equivalent required; coursework or degree in fashion, merchandising or a related field preferred but not required.

Culture

Chanel cultivates a culture of refinement, discretion and relentless attention to detail. Team members are expected to uphold elevated service standards, participate in ongoing training, and collaborate closely with retail partners to deliver a seamless, luxury client experience.