Client Advisor Assistant

Overview

Chanel is an independent, French luxury maison renowned for its couture, ready-to-wear, leather goods and accessories. The house combines heritage craftsmanship with contemporary creativity and operates a global network of ateliers and boutiques. As an employer, Chanel emphasises exacting standards, discretion, and artisanal know-how across its retail and client-facing teams.

Role & Responsibilities

• Support the Fashion Advisor in delivering exceptional, personalised client service and building long-term client relationships.
• Assist with styling appointments and in-boutique consultations, offering product knowledge across ready-to-wear, accessories and seasonal collections.
• Operate the boutique’s point-of-sale and CRM systems to process transactions, record client interactions, and manage appointment schedules.
• Maintain visual merchandising and boutique presentation in accordance with Chanel’s brand standards and seasonal directives.
• Support stock handling, replenishment and inventory procedures, including receiving, labeling and back-of-house organisation.
• Contribute to after-sales service activities, including alterations follow-up, repairs coordination and client communications.
• Achieve individual and team sales objectives and accurately report daily sales activity and KPI metrics to management.

Qualifications

• Polished professional appearance and strong service orientation consistent with luxury retail standards.
• Excellent interpersonal and communication skills, with the ability to listen, advise and build rapport with high-net-worth clients.
• Organisational rigour and attention to detail in merchandising, stock control and client record-keeping.
• Discretion, reliability and commitment to upholding brand confidentiality and presentation standards.
• Legal authorization to work in the hiring country.

Skills

Experience

Entry-level to junior candidates with 0–2 years of retail experience are suitable; 1+ year of experience in luxury or premium retail preferred. Prior exposure to personalised client service and styling or a boutique environment is advantageous.

Education

Secondary education (high school) or equivalent. Vocational training in retail, fashion, or luxury goods is desirable but not mandatory.

Culture

Chanel’s retail culture combines exacting craftsmanship with a refined, client-centric approach. The workplace places a premium on elegance, teamwork and continuous learning, with mentoring from experienced advisors and a focus on upholding the maison’s stylistic and service standards.