Chanel & Moi Ambassador

Overview

Chanel is an independent, Paris-based maison celebrated for its haute couture, ready-to-wear, leather goods, fragrances and beauty. As a privately held luxury house, Chanel places a premium on artisanal craftsmanship, creative direction and enduring brand heritage. The employer cultivates an environment where exacting standards, discretion and aesthetic refinement underpin day-to-day operations across retail, communications and product disciplines.

Role & Responsibilities

• Act as the public face of the Chanel & Moi initiative, embodying the brand’s values and aesthetic in all client interactions.
• Deliver exceptional, personalised client service and clienteling to cultivate long-term relationships and repeat business.
• Support in-store activations and private events — from concept execution to guest management and post-event follow-up.
• Drive awareness and lead generation for Chanel product ranges through in-person engagement and community outreach.
• Collaborate with the store team and marketing to provide frontline feedback on client preferences, campaign reception and local market trends.
• Maintain accurate records of client interactions, appointments and sales leads; produce concise reports for store leadership.

Qualifications

• Proven ability to represent a luxury brand with poise, discretion and impeccable presentation.
• Strong interpersonal skills with a focus on building rapport and trust with affluent and aspirational clientele.
• Comfortable with public-facing activations and hosting small-scale client events.
• Demonstrated organisational skills and attention to detail when managing appointments, guest lists and follow-up.

Skills

Experience

Experience in luxury retail, brand ambassadorship, events or hospitality is preferred; typically 1–3 years of relevant client-facing experience demonstrating successful client acquisition and relationship management.

Education

High school diploma or equivalent required; post-secondary qualification in marketing, communications, hospitality or a related discipline preferred.

Culture

Chanel’s workplace culture emphasizes meticulous craftsmanship, creative excellence and a discreet, service-oriented approach to client relationships. Teams operate with high standards of professionalism and a shared commitment to preserving the maison’s heritage while engaging contemporary audiences.