Cash Desk Manager

Overview

Chanel, a paragon of luxury and elegance, is renowned for its timeless style and innovative spirit. As part of the illustrious Chanel brand, employees are immersed in a culture that values creativity, excellence, and a commitment to exceptional craftsmanship. The brand's dedication to fostering a dynamic and inclusive workplace makes it a distinguished employer within the luxury fashion industry.

Role & Responsibilities

• Lead and inspire a team of 9 cash desk associates, conducting meetings, briefings, and personalized coaching to foster professional development.
• Ensure the team comprehends and implements Chanel's strategic vision, promoting excellence and engagement.
• Coordinate seamlessly with sales, stock, visual merchandising, and marketing teams to ensure smooth operations.
• Optimize team scheduling to meet business needs, ensuring optimal coverage.
• Maintain high standards of customer service, ensuring adherence to Chanel's excellence standards.
• Oversee and secure all payment processes, ensuring compliance and reliability.
• Execute all cash desk operations in accordance with Chanel's procedures.
• Act as a liaison for internal and legal procedures to ensure compliance and security of transactions.
• Provide personalized follow-up for key client accounts.
• Manage pending sales in close collaboration with the stock team.
• Handle sensitive customer situations and disputes with diplomacy, embodying Chanel's values.
• Ensure the accuracy and reliability of all administrative and accounting operations related to the cash desk.
• Identify and resolve any accounting discrepancies.
• Identify areas for improvement and share recommendations with the Operations Manager.
• Actively participate in cash desk committees, sharing observations and best practices to enhance customer experience and payment processes.

Qualifications

• Significant experience in a similar role within the luxury retail sector, with at least 5 years of experience in team management, sales, and product knowledge.

Skills

Experience

A minimum of 5 years in a similar position within the luxury retail industry, demonstrating managerial capabilities and a strong understanding of luxury sales.

Benefits

Chanel offers a dynamic and inclusive work environment, valuing diversity in all its forms and ensuring equitable treatment for all candidates.

Culture

Chanel's workplace culture is one of innovation and inclusivity, where creativity and excellence are at the forefront. The brand is committed to nurturing talent and providing a supportive environment that values diversity and individuality.