Care & Repair Assistant (Work‑Study)

Overview

Chanel is an iconic French luxury house renowned for haute couture, ready‑to‑wear, leather goods, accessories and fragrance. The brand is recognized for uncompromising craftsmanship, discreet elegance and a client‑centric approach; as an employer it invests in vocational training and boutique excellence across its global retail network.

Role & Responsibilities

• Receive, inspect and log customer items submitted for cleaning, maintenance and repair; produce clear condition reports and cost/time estimates for client approval.
• Coordinate repair workflows between the boutique, in‑house atelier and external specialists; schedule and track repairs to ensure timely delivery.
• Perform quality control on completed repairs, ensuring workmanship and presentation meet Chanel’s standards before client return.
• Manage inventory of repair supplies and spare parts; place requisitions and maintain accurate records of items in progress.
• Communicate professionally with clients regarding repair status, timelines and aftercare recommendations; ensure a high standard of client experience and discretion.
• Maintain meticulous administrative records (work orders, invoices, tracking sheets) and contribute to boutique housekeeping standards.

Qualifications

• Enrolled in an approved alternance or apprenticeship programme (fashion, leather goods, textiles, retail operations or similar) and available to start September 2026.
• Strong attention to detail and manual dexterity appropriate to garment and leather aftercare.
• Excellent organisational skills and ability to manage multiple cases simultaneously.
• Professional demeanour, discretion with client property and confidentiality in client interactions.
• Customer service orientation with clear verbal communication and problem‑solving aptitude.

Skills

Experience

Previous exposure to retail operations or an atelier environment is advantageous but not mandatory; internship or short vocational placements in garment care, tailoring, leatherwork or boutique services will be considered favorably.

Education

Currently enrolled in a vocational or higher education programme (CAP, BTS, professional bachelor or equivalent) in fashion, leather goods, textiles, retail management or an allied discipline.

Culture

Chanel cultivates a culture of meticulous craftsmanship, refinement and client attentiveness. Employees operate within a heritage‑driven environment that values technical mastery, discretion and continuous learning, particularly through structured training and on‑the‑job development.