Care & Repair Advisor

Location VancouverBritish ColumbiaCanada
Type Full-Time
Seniority Mid-Level
Posted Dec 5, 2025
Apply Now

Join Chanel in Vancouver as a Care & Repair Advisor, enhancing the luxury after-sales experience. Full-time position with competitive salary and benefits.

Overview

Chanel, a paragon of luxury and elegance, is renowned for its timeless designs and unparalleled craftsmanship. As part of the global luxury conglomerate, Chanel offers a prestigious work environment that fosters creativity and innovation. The brand is committed to excellence, providing its employees with opportunities for growth and development within a culture that values diversity and inclusion.

Role & Responsibilities

  • Provide an elevated client experience by welcoming clients into the Care & Repair space and understanding their needs.
  • Guide clients through tailored repair solutions, ensuring adherence to Chanel's standards of excellence.
  • Diagnose reasons for product returns and provide appropriate solutions.
  • Perform express repairs and minor technical repairs on leather goods and costume jewelry.
  • Manage spare part orders and inventory for the boutique.
  • Establish and maintain strong customer relationships by responding promptly and appropriately.
  • Deliver training to Fashion Advisors on CASS and Chanel & Moi philosophy.
  • Conduct regular audits and share insights on quality issues.
  • Liaise with the Boutique Management team to address client concerns with empathy.
  • Develop and maintain expert standards of product knowledge.
  • Plan daily tasks efficiently and actively participate in team meetings.

Skills

Strong communication skills with an outgoing and approachable demeanor. Exceptional attention to detail and a problem-solving mindset. Genuine passion for craftsmanship and luxury clientelling. Understanding of luxury leather goods, costume jewelry, and RTW garments, or a strong willingness to learn. Confidence in using technology to streamline processes and manage workflows. Proactive attitude with the ability to collaborate effectively. Empathy, active listening, and a client-first mindset. Strong organizational skills with the ability to plan tasks efficiently.

Experience

Experience in luxury retail or a related field is preferred, with a focus on client service and repair operations.

Benefits

Chanel offers a comprehensive benefits package including private medical and dental insurance, long-term disability coverage, life insurance, a strong company pension plan, generous vacation days, and a robust global parental leave policy. Employees also have access to an Employee Assistance Program and professional growth opportunities.

Culture

Chanel is dedicated to fostering an inclusive culture that nurtures personal growth and contributes to collective progress. The brand values the uniqueness of each individual, enhancing the diversity and effectiveness of its teams. Chanel encourages applications from diverse backgrounds, emphasizing the importance of varied perspectives and experiences.