Business Process Lead, Location Data

Overview

Chanel is an independent, family-owned French house renowned for its haute couture, ready-to-wear, accessories, fine jewellery, watches and beauty lines. As a global luxury employer, Chanel combines artisanal craftsmanship and creative direction with rigorous commercial and operational discipline across retail, supply chain and corporate functions.

Role & Responsibilities

• Design, implement and own end-to-end business processes for location/master data (stores, concessions, DCs, pop-ups) to ensure accuracy, consistency and timeliness across retail and e‑commerce systems.
• Establish and steward location data governance: define data owners, stewardship roles, quality rules, validation workflows and SLAs.
• Lead cross-functional initiatives with IT, Retail Operations, Real Estate, Merchandising and Analytics to integrate location data into downstream systems and reporting.
• Define KPIs, monitor data quality metrics, perform root-cause analysis and drive corrective action to reduce incidents and duplicates.
• Manage process change and implementation projects, including requirements specification, testing, rollout and adoption tracking.
• Develop and deliver training, process documentation and playbooks for global teams and local markets.
• Partner with technical teams to specify integrations, data models and remediation scripts; oversee data migrations and cleanses.
• Champion continuous improvement using process-design methodologies (e.g., Lean, Six Sigma or Agile) to streamline operations and reduce manual effort.

Qualifications

• Proven experience leading business process design and data governance for location or master data in a retail, luxury or consumer goods environment.
• Demonstrable success managing cross-functional stakeholders and driving adoption across international markets.
• Strong analytical capability with experience establishing data quality frameworks and KPIs.
• Familiarity with geospatial/location datasets and the unique lifecycle of retail estate data (store openings, closures, relocations, concessions).
• Project management experience; certifications such as Prince2, Agile or Lean Six Sigma are advantageous.

Skills

Experience

Typically 5+ years in data, process or operations roles with at least 2–3 years focused on master/location data or data governance; prior exposure to retail or luxury goods environments preferred.

Education

Bachelor's degree in Business, Geography, Information Systems, Data Science or related discipline; Master's degree or relevant professional certification preferred.

Culture

Chanel blends exacting craftsmanship and timeless creativity with rigorous operational standards. The workplace culture emphasizes discretion, cross-disciplinary collaboration and professional development, offering opportunities to shape global retail processes within a heritage luxury brand.