Brand Representative

Overview

Chanel is an iconic French luxury house renowned for haute couture, ready-to-wear, leather goods, fine jewelry, watches, and beauty. As an independent maison, Chanel emphasises artisanal craftsmanship, timeless design, and a highly curated client experience, offering employees a culture rooted in excellence, discretion and creative heritage.

Role & Responsibilities

• Act as the public face of Chanel in Zona Centro — deliver impeccable, personalised service that reflects the maison’s standards of elegance and discretion.
• Develop and maintain long-term relationships with a portfolio of clients through proactive clienteling, follow-up and appointment management.
• Achieve and exceed sales targets and KPI metrics through expert product presentation and consultative selling.
• Provide authoritative product knowledge across Chanel categories (fashion, leather goods, beauty, fragrance) and advise clients on styling and product selection.
• Maintain boutique standards: visual merchandising, floor readiness, stock management and adherence to brand presentation guidelines.
• Coordinate with store management on client events, private appointments and bespoke client services to drive retention and acquisition.
• Complete transactional and administrative tasks accurately using the store’s sales and POS systems while protecting client confidentiality.

Qualifications

• Proven ability to represent a luxury brand with poise and discretion.
• Excellent interpersonal and communication skills, with a consultative approach to selling.
• Strong organisational skills and attention to detail for client management and boutique standards.
• Flexibility to work retail hours including weekends, evenings and special events.

Skills

Experience

Minimum of 2 years’ experience in luxury retail or as a brand ambassador with demonstrable success in client retention and meeting sales targets.

Education

High school diploma required; post-secondary study in fashion, retail, hospitality or business is preferred.

Culture

Chanel’s workplace culture emphasises refinement, discretion and dedication to craftsmanship. Colleagues are expected to uphold the maison’s exacting standards while contributing to a collaborative environment focused on client service and creative excellence.