Brand Ambassador

Overview

Chanel is an independent French maison celebrated for haute couture, ready-to-wear, leather goods, accessories, fragrance and beauty. As a global luxury employer, Chanel prioritizes artisanal excellence, refined service and rigorous brand standards across its boutiques and client experiences.

Role & Responsibilities

• Personify the Chanel brand within the boutique, delivering exemplary, discreet and personalized service to private and walk-in clients.
• Develop and maintain a robust client portfolio through proactive clienteling, appointment management and follow-up communications.
• Achieve and exceed sales targets and KPIs through consultative selling and by promoting product stories across ready-to-wear, accessories and beauty categories.
• Manage VIP relationships and organize private appointments, trunk shows and in-boutique events in coordination with boutique management.
• Ensure visual merchandising, product presentation and boutique standards align with Chanel directives and seasonal campaigns.
• Process transactions, returns and stock movements accurately while maintaining compliance with company procedures.
• Collaborate with the boutique team and regional leadership to share market feedback, client insights and competitive intelligence.

Qualifications

• Proven track record in luxury retail or premium hospitality sales, preferably within couture, accessories or beauty.
• Demonstrable clienteling experience with VIP or HNW clients and ability to cultivate long-term relationships.
• Strong commercial acumen with consistent achievement of sales targets and KPI reporting.
• Impeccable presentation, discretion and understanding of luxury service protocols.
• Legal right to work in Mexico and availability to work evenings, weekends and retail hours typical of central urban boutiques.

Skills

Experience

Typically 2+ years of client-facing experience in luxury retail or high-end hospitality, with proven sales outcomes and experience managing VIP clientele.

Education

Secondary education (high school diploma) required; vocational training or certifications in retail, hospitality or fashion are advantageous.

Culture

Chanel maintains a culture of craftsmanship, discretion and uncompromising quality, where creativity and heritage meet commercial rigour. The workplace expects high professional standards and offers exposure to an elite global clientele within a collaborative boutique environment.