Brand Ambassador

Location Mexico CityMexico CityMexico
Type Other
Seniority Mid-Level
Posted Mar 16, 2026
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Chanel is hiring a Brand Ambassador in Ciudad de Mexico — represent the maison, deliver VIP client experiences and drive sales.

Overview

Chanel is an independent French maison renowned for its haute couture, ready-to-wear, leather goods, accessories, fragrances and beauty. The brand is synonymous with craftsmanship, heritage-driven creativity and exacting standards of client service across a global retail and wholesale network. Employment at Chanel offers immersion in a highly curated luxury environment where discretion, aesthetic sensibility and commercial excellence are prized.

Role & Responsibilities

  • Act as the public face of the brand in Mexico City, delivering impeccable, personalised service to VIP and prospective clients.
  • Develop and manage a proprietary client portfolio through proactive outreach, clienteling, private appointments and aftercare to maximise lifetime value.
  • Achieve individual and boutique sales targets through tailored selling, upselling and cross-selling of product categories (fashion, accessories, beauty/fragrance).
  • Curate and host intimate events, trunk shows and bespoke appointments in collaboration with the boutique team and regional management.
  • Maintain exhaustive product knowledge and translate Chanel heritage and product narratives into persuasive, experiential client interactions.
  • Coordinate with boutique management on stock allocation, visual merchandising cues and inventory integrity to preserve brand standards.
  • Record client interactions and commercial activity accurately within the CRM/POS system and contribute to regular reporting on KPIs.

Qualifications

  • Proven track record in luxury retail or high-end client-facing sales (typically 3+ years), preferably with experience representing a heritage fashion or beauty maison.
  • Polished interpersonal presence and exceptional verbal communication; ability to cultivate long-term relationships with high-net-worth clients.
  • Commercially driven with demonstrable achievement against sales targets and KPIs.
  • Flexible availability including evenings and weekends; willingness to participate in private appointments and client events.
  • Discreet, professional demeanour with high standards of personal presentation and confidentiality.

Skills

Clienteling and VIP relationship management Private selling and event hosting Visual merchandising principles for luxury retail Inventory control and stock management CRM and POS usage (retail CRM familiarity expected) Microsoft Office (Excel, Outlook) and reporting of sales KPIs

Experience

Minimum three years of progressive experience in luxury retail, prestige beauty or high-end fashion sales with a proven record of managing VIP clients and meeting sales targets.

Education

High school diploma required; tertiary study in fashion, marketing, business or a related discipline preferred.

Culture

Chanel cultivates a disciplined, atelier-like culture that prizes artisanal excellence, discretion and refined client service. The workplace balances a legacy of craftsmanship with contemporary retail rigour, encouraging collaboration among boutique teams and respect for the brand's aesthetic standards.