Boutique Supervisor — Watches & Fine Jewelry

Location MacauMacauChina
Type Other
Seniority Supervisor
Posted Mar 16, 2026
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Chanel — Macau: Boutique Supervisor, Watches & Fine Jewelry. Lead boutique sales and VIP client relations for Chanel's Macau watches and jewelry division.

Overview

Chanel is a leading global luxury fashion house renowned for its haute couture, ready-to-wear collections, accessories, watches and fine jewelry. As part of an established luxury group, the brand is recognized for uncompromising craftsmanship, discreet clienteling and an emphasis on excellence in retail environments.

Role & Responsibilities

  • Lead daily boutique operations for the watches and fine jewelry division, ensuring flawless client service and operational discipline.
  • Coach, mentor and motivate sales advisors to achieve individual and store sales targets, with a focus on VIP and high-net-worth client development.
  • Drive sales performance through active clienteling, appointment management and personalised follow-up for watch and jewelry clientele.
  • Maintain visual merchandising and presentation standards specific to high-value timepieces and jewelry, in line with brand directives.
  • Oversee stock control, secure handling of high-value inventory, regular reconciliations and liaison with the supply chain and regional teams.
  • Manage customer escalations and after-sales service cases, coordinating repairs, warranties and bespoke client requests.
  • Prepare and deliver accurate sales and activity reports to regional management; implement promotional and product launch initiatives.
  • Ensure compliance with brand security, cash handling and regulatory procedures for sale of luxury watches and precious stones.

Qualifications

  • Proven leadership experience in luxury retail, preferably within watches and/or fine jewelry.
  • Demonstrable track record of meeting or exceeding sales targets and developing VIP client portfolios.
  • Excellent knowledge of watchmaking terminology, gemstones, precious metals and fine jewelry construction.
  • Strong interpersonal and coaching skills with the ability to develop a high-performing sales team.
  • Discretion, impeccable presentation and a client-first service ethic appropriate to a luxury house.
  • Availability to work flexible hours, including evenings and weekends, to meet client appointments and boutique needs.

Skills

Clienteling and relationship management Sales coaching and team leadership Product knowledge: mechanical watches, gemstones and precious metals Visual merchandising for high-value assortments Inventory control and high-value stock reconciliation Conflict resolution and after-sales coordination Appointment management and personalised selling

Experience

Typically 4+ years in luxury retail with at least 2 years in a supervisory or senior sales role; direct experience selling watches and/or fine jewelry and managing VIP clientele is preferred.

Education

Secondary education required; tertiary qualification in retail, business or a related discipline preferred, or equivalent professional experience in luxury retail.

Culture

Chanel cultivates a meticulous, client-centric retail culture that prizes craftsmanship, discretion and elevated service. Employees operate in highly curated boutique environments where attention to detail, product expertise and refined client relationships are paramount.