Boutique Supervisor

Location HangzhouZhejiangChina
Type Other
Seniority Supervisor
Posted Mar 16, 2026
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Chanel Boutique Supervisor in Hangzhou: lead boutique operations, coach the sales team and deliver exceptional client experiences for Chanel in Hangzhou.

Overview

Chanel is an iconic French Maison celebrated for haute couture, ready-to-wear, leather goods, accessories, fragrance and beauty. Renowned for its craftsmanship, rigorous brand standards and discreet client service, Chanel operates a global retail network and invests in intensive in-store training and merchandising to uphold its luxury positioning.

Role & Responsibilities

  • Lead day-to-day boutique operations to ensure a flawless client experience aligned with Chanel brand standards.
  • Coach, develop and motivate sales advisors to achieve individual and boutique sales targets and KPIs.
  • Manage visual merchandising and in-store presentation to preserve brand image and seasonal directives.
  • Drive clienteling activities and CRM usage to grow and retain a high-value client portfolio.
  • Oversee inventory control, stock replenishment and loss-prevention procedures.
  • Ensure compliance with cash handling, POS operations and administrative processes.
  • Build staff schedules, support recruitment and conduct performance feedback with a focus on talent development.
  • Coordinate with regional management on promotions, events and boutique-level initiatives.

Qualifications

  • Proven supervisory experience in luxury retail or high-end boutique environments.
  • Demonstrable track record of meeting or exceeding sales targets and KPIs.
  • Strong leadership and people-development skills with the ability to coach a diverse team.
  • Excellent interpersonal and client relationship skills with a polished professional presence.
  • Sound understanding of visual merchandising and boutique operations.
  • Ability to work flexible hours, including weekends and peak retail periods.

Skills

Team leadership and coaching Clienteling and CRM best practices Visual merchandising and brand standards Sales performance management and KPI tracking Inventory control, stock management and loss prevention Cash handling and POS operations Event and client‑appointment coordination Professional communication and negotiation

Experience

Minimum three years of retail experience, preferably within the luxury sector, including at least one year in a supervisory or team‑lead capacity responsible for sales performance and staff development.

Education

High school diploma or equivalent; tertiary study in business, retail management, fashion or hospitality preferred. Formal training in luxury retail or client service advantageous.

Culture

Chanel's retail culture emphasizes craftsmanship, impeccable client service and meticulous attention to brand presentation. Teams operate in a highly professional, collaborative environment where personal development, discretion and a commitment to excellence are paramount.