Boutique Sales Associate

Overview

Chanel is an independent French Maison renowned for its fashion, leather goods, and couture heritage. The brand is recognised for exacting standards of craftsmanship, discreet luxury and a strong emphasis on creativity and savoir‑faire, offering employees opportunities to work within a highly curated retail and atelier environment.

Role & Responsibilities

• Deliver exceptional, personalised service to clientele, cultivating long‑term relationships and ensuring discretion at all times.
• Achieve and surpass boutique sales targets and KPIs through consultative selling and proactive clienteling.
• Manage the client database and follow-up communications, coordinating reservations, private appointments and after‑sales service.
• Maintain merchandising and visual standards to reflect brand aesthetics and seasonal directives.
• Process transactions, returns and repairs accurately through the point‑of‑sale system and handle cash/pos reconciliation when required.
• Support stock management activities including receiving, replenishment, stock counts and inventory control.
• Collaborate with the boutique team and store leadership to execute events, trunk shows and client communications.
• Remain fluent on product stories, materials and craftsmanship to effectively advise clients and provide expert product knowledge.

Qualifications

• Proven ability to deliver high‑level client service in luxury retail or premium fashion environments.
• Strong commercial acumen with a track record of meeting or exceeding sales targets.
• Excellent interpersonal and relationship‑building skills; discretion and professionalism when managing high‑net‑worth clients.
• Polished presentation and grooming consistent with luxury brand standards.
• Flexible availability including weekends, evenings and public holidays.
• Authorization to work in South Korea.

Skills

Experience

Typically 1–3 years of customer‑facing experience in luxury retail, premium fashion or related client services role; prior experience with high‑value transactions and VIP clientele preferred.

Education

High school diploma or equivalent; tertiary qualification in fashion, retail, luxury management or a related discipline is advantageous.

Culture

Chanel cultivates a culture of meticulous craftsmanship, elegance and creative excellence. Teams operate with high standards of professionalism and discretion, where mentorship, product education and attention to detail underpin daily work in boutiques and ateliers.