Boutique Sales Assistant
Chanel — Seoul: Fashion Advisor Assistant role supporting boutique sales, client service and merchandising in a luxury retail environment.
Overview
Chanel is a privately held global luxury house renowned for haute couture, ready-to-wear, leather goods, accessories and fragrance. The brand operates an international network of boutiques and ateliers and emphasizes craftsmanship, heritage and elevated client service across its retail operations.
Role & Responsibilities
- Support Fashion Advisors in delivering exceptional, personalised client experiences and in-concierge service within the boutique.
- Manage client appointments, follow-up communications and CRM updates to sustain long-term client relationships.
- Assist with fittings, alterations coordination and on-site styling for clients during private appointments and store events.
- Execute daily merchandising standards and maintain visual presentation consistent with brand directives.
- Process sales transactions, returns and after-sales enquiries accurately and in line with luxury retail protocols.
- Monitor stock levels, receive deliveries, perform inventory counts and liaise with stockroom operations.
- Contribute to boutique KPIs by actively supporting sales initiatives, clienteling activities and store promotions.
- Adhere to compliance, loss-prevention and data-protection procedures appropriate to a luxury retail environment.
Qualifications
- Professional demeanour with polished presentation appropriate for a luxury boutique.
- Strong interpersonal and communication skills with an aptitude for client relationship building.
- Proven ability to work flexible hours including evenings and weekends to match boutique operations.
- Detail-oriented approach to merchandising, service execution and transaction accuracy.
- Discretion and respect for client confidentiality.
- Language skills, formal certifications or industry-specific training are advantageous but not mandatory.
Skills
Experience
Typically 1–3 years in boutique retail, luxury sales or another client-facing environment; experience with high-end brands or personalised service is preferred.
Education
High school diploma or equivalent; vocational training in fashion, retail or hospitality is a plus.
Culture
The workplace culture prioritises craftsmanship, meticulous standards and an elevated client-first approach. Employees operate within a collaborative, service-oriented environment where attention to detail and respect for brand heritage are central.