Boutique Operations Manager

Overview

Chanel is a globally recognised luxury fashion house renowned for haute couture, ready-to-wear, accessories and fragrance. As an employer in the luxury sector, the brand emphasises craftsmanship, brand heritage and exacting standards of client service. The boutique environment is supported by a structured global organisation that values creativity, refinement and long-term talent development.

Role & Responsibilities

• Lead day-to-day boutique operations to ensure flawless client experience and adherence to brand standards.
• Manage, coach and develop the boutique team to achieve sales targets, KPI performance and exceptional customer service.
• Oversee inventory control, stock reconciliation and loss prevention procedures, liaising with regional supply teams as required.
• Implement visual merchandising directives and maintain store presentation in line with global campaigns and seasonal resets.
• Drive sales performance through active clienteling, CRM utilisation and local market initiatives.
• Control operating costs, prepare operational reports and contribute to store-level P&L management.
• Ensure compliance with company policies, local regulations and health & safety standards.
• Coordinate recruitment, onboarding and training activities in collaboration with HR and regional management.

Qualifications

• Proven leadership capability with the ability to inspire high-performing retail teams.
• Strong commercial acumen with experience managing store metrics, forecasts and budgets.
• Excellent organisational skills and attention to operational detail in a luxury environment.
• Exceptional client service orientation and ability to sustain high standards of discretion and confidentiality.
• Ability to work flexible hours including weekends and peak trading periods.
• Professional demeanour and strong interpersonal communication skills.

Skills

Experience

Typically requires 5+ years of progressive experience in luxury retail, with at least 2 years in a supervisory or management role responsible for store operations, team leadership and commercial performance.

Education

Bachelor's degree or equivalent professional experience; vocational qualifications in retail, hospitality or business are also acceptable.

Culture

Chanel cultivates a workplace defined by meticulous attention to craft, a commitment to aesthetic excellence and a respect for heritage. The brand fosters a collaborative boutique environment where professional development, mentorship and discretion are valued.