Boutique Operations Associate

Overview

Chanel is an iconic French maison recognized for couture, ready-to-wear, leather goods, fine jewelry, watches and beauty. As a privately held luxury house, Chanel combines artisanal savoir‑faire with global retail operations, delivering a highly curated client experience and exacting standards of quality.

Role & Responsibilities

• Support daily boutique operations at the Victoria Gardens location, ensuring the store meets Chanel standards for presentation and client experience.
• Manage inbound and outbound merchandise processes: receiving, inspection, tagging, replenishment and cycle counts to maintain accurate inventory records.
• Maintain visual merchandising standards and assist in window and floor displays to reflect seasonal directives and product integrity.
• Operate the point-of-sale system and assist with transactional duties, returns, exchanges and accurate cash handling.
• Provide administrative support including sales reporting, appointment coordination, CRM updates and basic stockroom organization.
• Collaborate with sales advisors and store management to execute client appointments, private previews and in-store events.
• Uphold loss-prevention protocols, security procedures and standards for product care and storage.

Qualifications

• 1+ year of retail experience; luxury or premium fashion retail preferred.
• Proven ability to manage inventory processes and maintain accurate stock records.
• Strong organizational skills with meticulous attention to detail and a commitment to brand presentation.
• Excellent interpersonal skills and client service orientation; ability to interact professionally with high-net-worth clients.
• Flexible schedule including evenings, weekends and holiday peaks; eligible to work in the U.S.

Skills

Experience

Minimum of one year in retail operations or customer-facing retail roles; experience in luxury retail or premium brands is strongly preferred.

Education

High school diploma or equivalent; vocational training or coursework in retail, fashion or merchandising is advantageous.

Culture

Chanel cultivates a culture of craftsmanship, discretion and elevated service, where attention to detail and respect for heritage are paramount. The boutique environment emphasizes teamwork, professional development and the delivery of a personalized, enduring client experience.